Office Programs
Heston Moyers
IT Manager
Queen Creek,AZ
Summary
Knowledgeable IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation. handles everything from PC onboarding through maintenance and repair to secure decommissioning services. Carefully protects sensitive data integrity. Holistic provider of exceptional PC repair and data management services.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work History
IT Manager
Precise Metal Products
Phoenix, AZ
08.2018 - Current
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
- Guided organizational technology strategy and roadmaps.
- Demonstrated familiarity with latest hardware, software and networking technology, as well as industry trends.
- Closely collaborated with project members to identify and quickly address problems.
- Coordinated ongoing technical training and personal development classes for staff members.
- Led technology selection and rollout, focusing on organizational planning, provider contracts and supplier service-level agreements.
- Maintained camera and physical security systems.
- Built, customized and repaired technology based on staff requests.
- Managed network and system performance, conducting troubleshooting, security patching and maintenance.
- Oversaw IT department operations and training.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
Technical Support Representative
Infusionsoft
Chandler, Arizona
01.2015 - 06.2017
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Activated accounts for clients interested in new services.
- Installed [Type] security applications and devices and suggested additional security measures.
Accounts Payable Specialist
Invitation Homes LLC
Tempe, AZ
03.2013 - 12.2014
- Produced month-end closing reports and provided actionable suggestions on remittance for quick resolution.
- Reached out to vendors and customers to verify information and follow up on client issues.
- Prepared and mailed invoices to customers, processed payments and documented account updates.
- Stayed on top of applicable federal and state requirements to minimize legal and financial risks.
Electronics Repair Technician
Restore Doctors LLC
Queen Creek, AZ
01.2008 - 08.2010
- Dismantled machines and equipment to remove defective parts.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Completed necessary repairs and test to make sure the repair solved the issue.
Education
Bachelor of Science - Computer And Information Sciences
Brigham Young University - Idaho
Rexburg, ID 04.2017 - 03.2019
Skills
Problem-Solving
Excellent Communication
Flexible and Adaptable
Decision Making
Security planning
Hardware knowledge
Servers expertise
Technical Analysis
Product development
Self-Motivated
MS Office
Program installations
System upgrades
Organization and Time Management
Attention to Detail
Accomplishments
I served a 2 year mission for my church where served the people in Tennessee.
Software
ECI M1
SQL Server
Active Directory
Microsoft
Mac
Interests
Building Computers and Servers
Timeline
IT Manager
Precise Metal Products
08.2018 - Current
Bachelor of Science - Computer And Information Sciences
Brigham Young University - Idaho
04.2017 - 03.2019
Technical Support Representative
Infusionsoft
01.2015 - 06.2017
Accounts Payable Specialist
Invitation Homes LLC
03.2013 - 12.2014
Electronics Repair Technician
Restore Doctors LLC
01.2008 - 08.2010