Chloe White
Little Rock,AR
Summary
Driven by a results-focused approach, I leveraged my problem-solving abilities and CRM software expertise at Applied Technology Group to enhance customer satisfaction and retention. Skilled in conflict resolution and account management, I excel in fast-paced environments, consistently exceeding expectations through proactive customer education and effective collaboration. Knowledgeable and dedicated customer service professional with extensive experience in AEC industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Customer Success Representative
Applied Technology Group
02.2023 - Current
- Served as an escalation point for complex or high-priority customer issues, providing swift resolutions that exceeded expectations.
- Enhanced customer satisfaction by proactively addressing and resolving concerns in a timely manner.
- Boosted customer retention through diligent follow-up and relationship-building efforts.
- Collaborated with cross-functional teams to ensure seamless customer experiences across all touchpoints.
- Responded proactively and positively to rapid change.
- Created customer facing shorts for marketing material to proactively keep customers engaged with changes in the industry.
Qualified Behavioral Health Provider
Arisa Health
01.2022 - 12.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Childcare Site Director
Nettleton School District
05.2018 - 01.2022
- Successfully managed budgetary constraints while maintaining high-quality resources for both children and staff members.
- Implemented positive discipline techniques to maintain a respectful environment while promoting social-emotional development in children.
- Spearheaded the creation of a comprehensive emergency response plan, ensuring the safety and security of all children, staff, and visitors on site.
- Coordinated special events, field trips, and extracurricular activities to provide diverse educational experiences for children.
- Managed daily operations of the childcare site, ensuring compliance with state regulations and licensing requirements.
Education
Bachelor of Science - Interdisciplinary Studies
Arkansas State University
Jonesboro08.2021
Associate of Applied Science - Interdisciplinary Studies
Arkansas State University
Jonesboro03.2021
High School Diploma -
Nettleton High School
Jonesboro, AR05.2018
Skills
- Feedback collection
- CRM Software
- Microsoft Outlook
- Problem-solving abilities
- Product Knowledge
- Client Relations
- Conflict Resolution
- Product Sales
- Customer Education
- Account Management
Timeline
Customer Success Representative
Applied Technology Group
02.2023 - Current
Qualified Behavioral Health Provider
Arisa Health
01.2022 - 12.2022
Childcare Site Director
Nettleton School District
05.2018 - 01.2022
Bachelor of Science - Interdisciplinary Studies
Arkansas State University
Associate of Applied Science - Interdisciplinary Studies
Arkansas State University
High School Diploma -
Nettleton High School
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