Amy Dalton
Sarasota,FL
Summary
Dynamic professional with a strong foundation in customer service and communication, dedicated to delivering exceptional guest experiences. Recognized for leading teams toward operational excellence while managing daily operations and enhancing efficiency to ensure seamless workflows. Expertise in navigating high-pressure situations and adapting to ever-changing environments, showcasing exceptional problem-solving and leadership capabilities. Committed to fostering team collaboration and achieving organizational goals, consistently demonstrating reliability and adaptability in meeting diverse needs.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Rental Agent
Siesta Key Crescent Royale Condominiums
03.2025 - 08.2025
- Handled maintenance and repair requests to keep properties in good condition and maintain renter satisfaction.
- Placed sales calls and handled sales for incoming customer calls.
- Executed sales and marketing initiatives to increase revenue for company.
- Partnered with outside sales to identify critical accounts with growth opportunities.
Lead Agent (Front Desk, Resort, Sales) & Manager
Casey Key Resorts
01.2022 - 03.2025
- Initially hired as Front Desk Agent (January 2022 - March 2023), then promoted to Lead Agent (Front Desk, Resort, Sales) & Manager (March 2023 - Present).
- Greeted guests upon arrival, providing a warm and welcoming first impression and ensuring a smooth check-in process.
- Provided comprehensive information to guests regarding resort amenities, local attractions, and dining options, enhancing their overall experience.
- Effectively handled guest requests and complaints, resolving issues promptly and professionally to ensure guest satisfaction.
- Managed guest reservations, ensuring accuracy and efficiency in processing bookings and payments.
- Communicated effectively with guests and colleagues, fostering positive relationships and ensuring seamless communication across departments.
- Mentored and trained new front desk agents, contributing to their successful onboarding and development.
- Oversaw and coordinated with other departments, including housekeeping and maintenance, to ensure smooth operations and guest satisfaction.
- Performed sales agent duties, including promoting resort services and packages, and closing sales to maximize revenue.
- Managed various aspects of resort operations, demonstrating leadership and organizational skills to ensure efficient and effective daily operations.
Senior Pharmacy Manager Tech
Walgreens
01.2008 - 01.2019
- Provided exceptional customer service, addressing patient inquiries and resolving issues with empathy and professionalism.
- Mentored and trained new pharmacy technicians, contributing to their successful onboarding and development.
- Accurately and efficiently filled a high volume of prescriptions daily, utilizing techniques such as double-checking medication names and dosages, using barcode scanners, and prioritizing urgent requests based on patient needs to ensure patient safety and minimize wait times.
- Collaborated with doctor's offices to clarify prescription details and resolve prior authorization issues, and effectively communicated with insurance companies to resolve billing discrepancies, ensuring timely access to medications for patients.
Education
Elementary Education and Psychology
University of Missouri
Columbia, MO06.1993
Skills
- Customer Service
- Communication
- Guest Relations
- Reservations & Booking
- Problem-Solving
- Multitasking & Organization
- Teamwork & Collaboration
- Computer Skills
- Negotiation techniques
- Task delegation
- Decision-making capacity
- Strong leadership
Certification
- PTCB (Pharmacy Technician Certification Board) Certification
- Senior Pharmacy Technician Certification
Timeline
Rental Agent
Siesta Key Crescent Royale Condominiums
03.2025 - 08.2025
Lead Agent (Front Desk, Resort, Sales) & Manager
Casey Key Resorts
01.2022 - 03.2025
Senior Pharmacy Manager Tech
Walgreens
01.2008 - 01.2019
Elementary Education and Psychology
University of Missouri
Similar Profiles
Amy DaltonAmy Dalton
Rental Agent at Siesta Key Crescent Royale CondominiumsRental Agent at Siesta Key Crescent Royale Condominiums
Zane DayZane Day
Family Business Work at Siesta Key Fitness CenterFamily Business Work at Siesta Key Fitness Center
Claudia SilvaClaudia Silva
Front Desk Agent at Spark by Hilton – Siesta Key GatewayFront Desk Agent at Spark by Hilton – Siesta Key Gateway
Thomas MatheyThomas Mathey
Marine Service Technician Apprentice at Boater's WorldMarine Service Technician Apprentice at Boater's World
Cassie McNabbCassie McNabb
Hairstylist at Yk Beauty SalonHairstylist at Yk Beauty Salon