Lucas Meira-Prado
Elizabeth,NJ
Summary
Dynamic and results-oriented professional with extensive experience in operations management and customer service. Excelled as Barista at Starbucks, enhancing customer loyalty and meeting daily quotas. Skilled in inventory control and fostering a positive work environment. Proven ability to train and mentor staff, driving efficiency and exceeding sales targets.
Overview
5
5
years of professional experience
Work History
Shift Supervisor
CVS
12.2023 - Current
- Responded to and resolved customer questions and concerns.
- Completed store opening and closing procedures and balanced tills.
- Helped store management meet standards of service and quality in daily operations.
- Signed customers up for loyalty programs meeting daily quotas.
Forklift Operator
Amazon
07.2021 - 12.2023
- Transported goods between warehouse locations according to shipment and storage needs.
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Maneuvered forklift safely in congested and confined areas using [Skill] and [Technique].
- Inspected equipment for defects and performed repairs or maintenance tasks.
- Coordinated with other lift truck drivers and production personnel to process orders efficiently.
Barista
Starbucks
12.2019 - 06.2021
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Education
Bachelor - Industrial Design
Kean University
1011 Morris Ave05-2026
Skills
- Attendance oversight
- Safety reviews
- Labor and food cost control
- Shift reporting
- Operations management
- Training and mentoring
- Sales monitoring
- Cash handling expertise
- Staff motivation
- Workplace safety
- Customer-oriented
- Inventory control and record keeping
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Professional Working
Timeline
Shift Supervisor
CVS
12.2023 - Current
Forklift Operator
Amazon
07.2021 - 12.2023
Barista
Starbucks
12.2019 - 06.2021
Bachelor - Industrial Design
Kean University
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