Manuela Milhet
Miami,FL
Summary
Dynamic leader with proven hospitality service expertise and exceptional communication skills, honed at Giselle Miami and other esteemed venues. Excelled in guest service, streamlining reservation coordination for efficiency, and mentoring teams for peak performance. Achieved significant improvements in guest satisfaction and operational flow, showcasing strong leadership and salesmanship.
Overview
5
5
years of professional experience
Work History
Head Hostess
Giselle Miami
02.2023 - 01.2025
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
- Maintained a clean, organized hostess stand, contributing to an inviting ambiance throughout the restaurant.
Sales Associate
M&m Boutique
05.2022 - 01.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Lash Technician
Alora Beauty
06.2022 - 12.2022
- Stayed current on latest and diverse types of last extensions and different application processes.
- Kept workspace clean, organized and well-stocked for upcoming appointments.
- Mentored and trained new lash technicians on techniques, salon policies, and customer service best practices to ensure a consistent standard of excellence across the team.
- Educated clients on how to clean and maintain lash extensions.
- Consulted with clients to understand desired look and discuss available lash options.
Golf Cart Attendant
Killian Greens Golf Course
04.2020 - 11.2021
- Ensured timely availability of carts for customers by promptly preparing and staging them prior to tee times.
- Prepared golf carts daily by stocking pencils, tees, scorecards, and towels.
- Contributed to a positive atmosphere by fostering friendly interactions between staff and guests.
- Assisted golf club members by carrying clubs from range to cart and setting stations with required balls.
- Improved customer satisfaction by providing exceptional service and assistance to golfers.
- Shut down facility daily by turning off lights, storing equipment and locking doors.
- Assisted pro shop staff with merchandise restocking, enhancing overall retail efficiency.
- Resolved guest concerns in a timely manner by addressing issues with professionalism and courtesy.
Education
Southwest Senior High School
8855 SW 50th Terrace Miami, FL 33165 United States06.2019
Skills
- Guest service
- Reservation coordination
- Exceptional communication
- Guest relations
- Salesmanship
- Strong leadership
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Head Hostess
Giselle Miami
02.2023 - 01.2025
Lash Technician
Alora Beauty
06.2022 - 12.2022
Sales Associate
M&m Boutique
05.2022 - 01.2023
Golf Cart Attendant
Killian Greens Golf Course
04.2020 - 11.2021
Southwest Senior High School
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