Joshua Emrie
San Antonio,TX
Summary
Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a technology based role where I can utilize my experience, show growth, and add immediate value to an organization.
Overview
9
9
years of professional experience
Work History
Pest Control Technician
Pied Piper Termite & Pest Control
San Antonio, TX
04.2018 - Current
- Utilized site data and diagrams to identify optimal treatment plans and prevent recurrence of infestation.
- Developed and tested new installation processes, deployed company wide which lead to an increase in
product adoption and process efficiency. - Documented and reported product trends identified during field work to provide backlog to corporate offices.
- Attended company workshops and seminars to learn about most up-to-date information and methods regarding pest control.
- Responded to customer phone calls and emails quickly to maximize service and improve retention rates.
Downtown Ambassador
Block By Block / Centro San Antonio
San Antonio, TX
07.2020 - 05.2021
- Ensured consistency that daily deliverables and schedule is achieved.
- Engaged with and acquired new customers to drive new business development.
- Educated customers on product and service offerings.
- Collaborated with teammates to create positive environment for customers.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Voice Actor
Self Employed
San Antonio, TX
12.2018 - Current
- Self taught New audio software used in recording, mixing, and mastering audio of all types.
- Completed media interviews on television, radio and digital podcasts or videos to promote performances.
- Wrote original materials and adapted details from public information to achieve dramatic, narrative or comedic effects.
- Met with production director to discuss poses, movements and persona to portray.
Uber Driver
uber
San Antonio, TX
03.2015 - Current
- Adhered to a defined schedule to ensure customer satisfaction
- utilized technology daily to perform job functions
- Understood my environment and adapted to real world changes.
Education
High School Diploma -
Macarthur Hs
San Antonio, TXSkills
- Brand awareness
- Marketing and advertising
- Revenue generation
- Invoice generation
- Technical Troubleshooting
- Computer maintenance
References
James Ireland
Aptive branch manager - (210) 745-6785
Lilly Argaiz
Lab Technician Supervisor - (210) 473-0696
Nicholas Barlow
Program Manager - (949) 577-2916
Timeline
Downtown Ambassador
Block By Block / Centro San Antonio
07.2020 - 05.2021
Voice Actor
Self Employed
12.2018 - Current
Pest Control Technician
Pied Piper Termite & Pest Control
04.2018 - Current
Uber Driver
uber
03.2015 - Current
High School Diploma -
Macarthur Hs
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