Jad Yatim
Holden,MA
Summary
Dynamic and empathetic professional with proven customer service and cash handling skills honed at Doug Russell Marine and other respected institutions. Fluent in English and Spanish, I excel in high-pressure situations, demonstrating leadership and effective problem-solving abilities. Certified in CPR, AED, and First Aid, I've significantly enhanced safety and customer satisfaction.
Friendly and reliable with positive attitude and excellent customer service skills. Understands importance of maintaining accurate cash handling and efficient transaction processes. Dedicated to creating welcoming atmosphere and ensuring customer satisfaction.
Overview
3
3
years of professional experience
Work History
Cashier
Yatim Central Convenience
06.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Improved efficiency, organized checkout area for optimal workflow.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Swim Instructor
Holden Recreation Department
06.2024 - 08.2024
- Taught daily swim instruction to students varying in ages and skill levels.
- Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
- Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
- Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
- Provided positive reinforcement and motivation to increase student confidence and performance.
- Increased swimmer safety by enforcing pool rules and maintaining vigilant supervision during lessons.
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
- Communicated clearly and positively with parents to ensure expectations were met and exceeded.
- Assisted in setting up pool deck, cleaning up public areas and closing pool in unsafe conditions.
- Assessed student skill levels at the beginning of each session to ensure proper class placement and maximize opportunities for growth and development.
- Collaborated with other instructors to develop innovative teaching methods for improved student outcomes.
- Utilized various teaching aids such as kickboards, fins, pull buoys, or noodles to provide targeted support for specific skill acquisition among students at various competency levels.
- Prepared equipment before each class class and stored items promptly after classes.
- Demonstrated proper form and technique to prevent injury.
- Enhanced swim team performance with targeted coaching strategies.
Lifeguard
Holden Recreation Department
06.2022 - 08.2024
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
- Upheld hygiene standards in pool and surrounding area.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Improved response times by conducting thorough lifeguard drills and training sessions.
- Managed first aid supplies inventory, replenishing as needed to ensure availability during emergencies.
- Reduced the number of rule violations with clear signage and consistent enforcement of policies.
- Conducted regular training exercises to maintain high readiness for rescues and emergencies.
- Improved team coordination with structured communication drills.
- Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
Customer Service Cashier
Doug Russell Marine
06.2021 - 08.2021
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
Education
Saint John's High School
Shrewsbury, MA05-2025
Skills
- Customer service in English and Spanish
- Work ethic and integrity
- Patience and empathy
- Lifeguard and WSI certification
- Effective problem-solver
- Leadership qualities
- Physical fitness
- CPR, AED, and First Aid certified
- Flexible schedule
- Team bonding
- Public safety
- Emergency response
- Water rescue techniques
- Child supervision
- Creative thinking
Languages
Spanish
Professional Working
Arabic
Elementary
French
Elementary
Interests
I do multiple different sports including boxing, powerlifting, and golf I do multiple different extracurriculars I am a part of a few different clubs at Saint John's like the climbing club, wood working club, and powerlifting club/team I pick up new hobbies very fast, which include a ton of outdoor activities (snowboarding, surfing, airsoft, photography, and rock climbing) and indoor activities (cooking, airsoft, rock climbing, guitar, music, and video games) I am always excited to try or learn something new!
Timeline
Cashier
Yatim Central Convenience
06.2024 - Current
Swim Instructor
Holden Recreation Department
06.2024 - 08.2024
Lifeguard
Holden Recreation Department
06.2022 - 08.2024
Customer Service Cashier
Doug Russell Marine
06.2021 - 08.2021
Saint John's High School
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