- Coding and Programming
- Artificial Intelligence (AI) and Machine Learning
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- App Development
- Developing software, websites, and apps in various programming languages
Muhammad Shahzaib
Murfreesboro,TN
Summary
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement in dynamic industries. Skilled in adaptive opportunistic skills aiding in perpetual growth of technological knowledge in addition to implementing effective solutions and skills in various roles. Adept and improving swiftly at leveraging new tools and methods to solve problems and enhance productivity in various roles and tasks. Excels in adapting to fast-paced environments and scenarios requiring analytical and problem-solving.
Overview
2
2
years of professional experience
1
1
Certificate
Work History
Inside Sales Representative
The Boyd Group
06.2024 - Current
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Streamlined sales process efficiency by maintaining accurate records of client interactions in CRM systems, ensuring seamless followup.
- Enhanced customer retention by offering tailored solutions to address unique needs and challenges, resulting in increased loyalty and repeat business.
- Monitored service after sale and implemented quick and effective problem resolutions.
Brand Ambassador
Renewal By Anderson
06.2023 - 05.2024
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Drove customer engagement by creating interactive activities that showcased the unique features of promoted products.
- Maintained detailed records of promotional activities, results achieved, and areas for improvement to inform future campaigns.
- Achieved targeted marketing goals by collaborating closely with team members to develop effective strategies for each campaign.
Education
Bachelor of Science - Professional Cybersecurity
Southern New Hampshire University
Manchester, NH05-2026
Associate of Science - Computer Science
Columbia State Community College
Franklin05-2024
Skills
- Attention to detail
- Exceptional customer service
- Adept multi-tasker
- Email and phone etiquette
- Issue resolution
- Data entry
- Documentation and reporting
- Analytical thinking
- Analytical problem solver
- Verbal and written communication
- Project development
- Decision-making
Certification
- Salesforce Training [August 2022 - February 2023]
- CompTIA Network+ Training [March 2025 - May 2025]
- TestOut PC Pro Training [March 2025 - May 2025]
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeInternshipWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPaid time offWork from home optionHealthcare benefitsPersonal development programsTeam Building / Company RetreatsPaid sick leave401k matchStock Options / Equity / Profit Sharing4-day work weekAccomplishments
- Used Microsoft Excel to develop data tracking spreadsheets.
- Resolved consumer issue utilizing problem-solving skills.
- Documented and resolved service related issues which led to increase in sales and consumer satisfaction.
Languages
English
Native or Bilingual
Timeline
Inside Sales Representative
The Boyd Group
06.2024 - Current
Brand Ambassador
Renewal By Anderson
06.2023 - 05.2024
Bachelor of Science - Professional Cybersecurity
Southern New Hampshire University
Associate of Science - Computer Science
Columbia State Community College
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