Adriana Gutierrez Pepper
San Diego,CA
Overview
14
14
years of professional experience
2
2
years of post-secondary education
Work History
Human Resources Assistant
Lena-N-Kidz Daycare
San Diego, CA
01.2018 - 01.2020
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Organized employee orientation for new hires.
- Created job descriptions on boards for vacant jobs.
- Studied research and trends on best practices in HR field.
- Answered and redirected incoming phone calls for office.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Cultivated interpersonal skills by building positive relationships with others.
- Audited timesheets and payroll records for accuracy.
- Maintained 97% accuracy in transferring correct data from payroll spreadsheets into system.
Licensed Vocational Nurse
MD Weight Loss and Spa
09.2016 - 12.2016
- Administered 30+ injections per shift.
- Taught patients about medications, procedures, and care plan instructions.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Obtained client medical history, medication information, symptoms, and allergies.
- Collected pertinent data and documented patient medical information such as blood pressure and weight.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Prepared lab specimens for diagnostic evaluation.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Licensed Vocational Nurse
Maxim Healthcare Services
09.2015 - 09.2016
- Administered medications via oral, g-tube, ng-tube, j-tube, rectally.
- Performed daily tracheal suctioning, care, and g-tube treatments.
- Maintained and updated all medical records, treatment logs via handwritten/electronic charting.
- Excellent communication with patients, families, coworkers, charge nurse, pharmacy, hospice facilities
- Place and maintain foley catheters, blood-withdrawal, 20+ injections per day, blood sugar checks
- Worked well independently in at-home environment
- Documented patient vitals, behaviors, and conditions to communicate concerns to supervising RN.
- Educated patients and families on health topics, medications and treatments to increase understanding and improve health outcomes.
- Monitored pediatric patient conditions to identify changes and respond promptly.
Clinical Research Assistant
Artemis Institute for Clinical Research
San Diego, CA
03.2014 - 08.2015
- Under limited supervision, evaluated and managed care of participants and data for assigned research projects.
- Followed study specific protocol guidelines; communicated and interacted with investigators, hospital staff and others to effectively perform clinical research.
- Abided hospital and company policies and SOP's, as well applicable local, state, and federal regulations.
- Collected urine drug screens – recognized and reported any abnormal findings to MD promptly.
- Observed, reported and documented all symptoms, reactions, treatments and changes in patient conditions to physician and/or clinical coordinator.
- Trained new employees
- Demonstrated advanced knowledge of federal regulatory compliance guidelines.
- Worked with principal investigator and sponsors to facilitate daily trial activities and comply with research protocols.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Gathered, processed, and shipped lab specimens.
- Oriented and trained new staff on proper procedures and policies.
Licensed Vocational Nurse
Golden Hills Subacute & Rehab Center
San Diego, CA
12.2014 - 06.2015
- End of shift medication counts
- Performed tracheal suctioning and care
- Maintained and updated all medical records, treatment logs via handwritten/electronic charting
- Served as point of contact for treatment regimen while following care plans
- Skin assessment and wound care
- Excellent communication with patients, families, coworkers, charge nurse, pharmacy, hospice facilities
- Placed and maintained foley catheters, blood-withdrawal, 10+ injections per day, blood sugar checks
- Worked independently in fast/hectic environment
- Administered controlled narcotics, inserted IVs, and performed catheterizations (oral, rectal, g-tube, ng-tube, j-tube)
Customer Service Representative
Aetna Health Care
02.2009 - 08.2012
- Handled billing, payment processing and support policies and procedures
- Promptly responded to e-mail inquiries and requests from prospective customers.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Demonstrated high level of initiative and creativity while tackling difficult tasks.
- Identified issues, analyzed information and provided solutions to problems.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Cross-trained and provided backup support for organizational leadership.
- Answered 50+ customer telephone calls per day promptly to avoid on-hold wait times.
Volunteer
Kaiser Permanente Hospital
01.2009 - 05.2009
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Maintained internal database of service workers, participants, activities and other relevant details.
- Confirmed patient's privacy settings prior to allowing visitors.
- Guided visiting individuals patients room.
- Used strong interpersonal communication skills to convey information to others.
- Maintained clean, neat, and operational facilities to serve program needs.
- Gathered proper items and resources for patients under nurse's orders.
Customer Service Representative
San Diego Sunset Vacation Rentals, Mission Beach
09.2005 - 01.2009
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Developed and updated databases to handle customer data.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Maximized rental income while minimizing expenses through effective planning and control.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Administered operations to handle needs of more than 500+ tenants across 25+ property units.
Education
Some College (No Degree) - General Studies
San Diego City College
San Diego, CA 01.2021 - Current
Licensed Vocational Nurse LIC# 283179 - Nursing
Concorde Career College
San Diego, CA01.2013
IV/Blood Draws Certified -
Concorde Career College
San Diego01.2013
Bachelor of Science - Health Administration
California College San Diego
San Diego, CA06.2009
Skills
- Bilingual (English/Spanish)
- Medical Billing & Coding
- Electronic Medical Records
- Ventilator Certified
- Patient Bill of Rights/HIPAA
- QuickBooks, Excel and several other MS Office software savvy
- Communication and Interpersonal Skills
- Active Listening
- Social Perceptiveness
- Infection Control Procedures
- Constructive Feedback
- Patient Data Management Systems
- Data and Statistical Analysis
Languages
Spanish
Native or Bilingual
Quote
All progress takes place outside the comfort zone.
Michael John Bobak
Timeline
Some College (No Degree) - General Studies
San Diego City College
01.2021 - Current
Human Resources Assistant
Lena-N-Kidz Daycare
01.2018 - 01.2020
Licensed Vocational Nurse
MD Weight Loss and Spa
09.2016 - 12.2016
Licensed Vocational Nurse
Maxim Healthcare Services
09.2015 - 09.2016
Licensed Vocational Nurse
Golden Hills Subacute & Rehab Center
12.2014 - 06.2015
Clinical Research Assistant
Artemis Institute for Clinical Research
03.2014 - 08.2015
Customer Service Representative
Aetna Health Care
02.2009 - 08.2012
Volunteer
Kaiser Permanente Hospital
01.2009 - 05.2009
Customer Service Representative
San Diego Sunset Vacation Rentals, Mission Beach
09.2005 - 01.2009
Licensed Vocational Nurse LIC# 283179 - Nursing
Concorde Career College
IV/Blood Draws Certified -
Concorde Career College
Bachelor of Science - Health Administration
California College San Diego
Summary
Focused professional with strong background in employee relations and data processing. Offers good organizational and communication skills and knowledgeable in applicable laws and regulations. Experienced in multi-faceted fields and known for dedication and providing premium patient and customer care