Kiara Woodson
Memphis,TN
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Kroger
03.2022 - 10.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Call Center Representative
Daytana
06.2019 - 03.2022
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Educated customers on company systems, form completion and access to services.
Education
Southwind High School
Memphis, TN05.2018
Skills
- Data Entry and Maintenance
- Call Documentation
- Upbeat and Positive Personality
- Customer Account Management
Timeline
Customer Service Representative
Kroger
03.2022 - 10.2022
Call Center Representative
Daytana
06.2019 - 03.2022
Southwind High School
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