Taylor Murphy
Customer Service Representative
Benton,AR
Summary
Knowledgeable and dedicated customer service professional with 6+ years in high volume and fast pace settings. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and delivering excellent customer satisfaction and success.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service Associate/ Stock Clerk
Kroger
Benton, AR
11.2016 - Current
- Resolved concerns with products or services to help with retention and drive sales.
- Educated customers on best-fit selections by listening to personal desires and purchase limitations.
- Described product highlights and benefits to help guide purchasing decisions.
- Forged and nurtured impactful relationships with customers to cultivate loyalty.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Issued receipts and processed refunds, credits or exchanges.
- Operate computer systems
Sales Associate
Payless Shoesource
Benton, AR
11.2015 - 11.2016
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Educated associates on market trends and stayed up-to-date on forecasts.
- Maintained records related to sales, returns and inventory availability.
- Completed orders and organized product deliveries to meet customer timetables.
- Operate computer systems
Education
High School Diploma -
Bryant High School
Bryant, AR 08.2011 - 05.2014
Skills
Data Entry
Computer Skills
Professional telephone demeanor
Time Management
Typing Skills
Organization Skills
Good Telephone Etiquette
Skilled in Microsoft Word
Timeline
Customer Service Associate/ Stock Clerk
Kroger
11.2016 - Current
Sales Associate
Payless Shoesource
11.2015 - 11.2016
High School Diploma -
Bryant High School
08.2011 - 05.2014