Jasmin Contreras
Whittier,CA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
3
3
years of professional experience
Work History
Stock/Customer Service Provider
Disney
Anaheim, California
06.2022 - Current
- Greeted customers upon arrival and answered inquiries in a professional manner.
- Analyzed trends in customer inquiries to identify areas for improvement within the organization.
- Adhered to established standards of customer service excellence at all times.
- Resolved customer inquiries via telephone, email, or face-to-face interactions.
- Provided prompt, courteous service to all customers.
- Developed relationships with customers through friendly interactions while providing assistance.
- Responded to customer complaints and concerns in an efficient manner.
Cashier
BevMo
Whittier, CA
01.2021 - 06.2022
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Greeted customers and answered any questions they had about the store's products and services.
- Conducted price checks for special orders or discounts as requested by customers.
- Resolved customer complaints professionally in accordance with company policy.
- Assisted customers over the phone regarding store operations, product information and order placement.
Education
High School Diploma -
California High School
Whittier, CA06-2015
Skills
- Email Etiquette
- Assertiveness
- Account updating
- Appointment Scheduling
- Complaint resolution
- Data Collection
- Data Entry
- Scheduling
- Active Listening
Timeline
Stock/Customer Service Provider
Disney
06.2022 - Current
Cashier
BevMo
01.2021 - 06.2022
High School Diploma -
California High School