John Taylor
Miami Gardens
Summary
Proven customer care expert from Wawa, adept in escalation management and adaptability, enhanced customer satisfaction through innovative solutions and mentoring. Excelled in building loyalty at Five Below by leveraging upselling techniques and conflict mediation skills, significantly improving shopping experiences.
Overview
2
2
years of professional experience
Work History
Associate
Five Below
09.2022 - 12.2023
- Analyzed customer data to identify trends and anticipate customer needs.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Engaged in friendly conversation with customer to better uncover individual needs.
Customer Care Associate
Wawa
01.2024 - Current
- Followed up on outstanding issues to complete resolutions and maintain customer satisfaction.
- Helped customers through stressful times by giving expert help and building customized solutions for unique requirements.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Education
High School Diploma -
North Gardens High School
Miami Gardens, FL06-2023
Skills
- Coaching and mentoring
- Customer education
- Escalation management
- Adaptability and flexibility
- Punctuality and reliability
- Upselling techniques
- Conflict mediation
- Task prioritization
- Quality assurance
Timeline
Customer Care Associate
Wawa
01.2024 - Current
Associate
Five Below
09.2022 - 12.2023
High School Diploma -
North Gardens High School
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