Don Pendley
Advance America
ELPASO,TX
40
years of professional experience
Results-driven District Director with a proven track record in operational strategy, team collaboration, and budget development. Achieved significant cost reductions and enhanced store performance through innovative process improvements.
Work History
District Director of Operations
8 Years- Managed multi-store operations, ensuring compliance with regulatory standards and company policies.
- Streamlined processes to improve efficiency, resulting in reduced operational costs across all locations.
- Led operational strategy to optimize store performance and enhance customer experience.
- Developed and implemented training programs to elevate staff productivity and service quality.
- Fostered cross-functional collaboration among teams to enhance communication and workflow efficiency.
- Analyzed performance metrics to drive strategic decision-making and operational improvements.
District Director of Operations
9 Years 2 Months- Spearheaded initiatives that enhanced brand visibility and customer engagement through targeted marketing strategies.
- Collaborated with cross-functional teams to drive continuous improvement efforts throughout the organization.
- Mentored regional managers, cultivating leadership skills and promoting team development initiatives.
- Conducted regular performance reviews for direct reports, providing constructive feedback and setting clear expectations for future success.
- Enhanced customer satisfaction through proactive problem-solving and exceptional service delivery standards.
- Drove sales growth by creating targeted marketing campaigns that effectively communicated product offerings to target demographics.
- Won 3 years in a row the President's Award for the Top Director of the Company.
- District led the company with the highest Auto Title Loan portfolio with 1.5 million dollar balance.
Manager, Supervisor, Franchise Consultant
28 Years 6 Months- Oversaw daily operations, ensuring adherence to company standards and guidelines.
- Managed team performance through regular training and feedback sessions.
- Implemented cost-control measures, optimizing inventory management processes.
- Enhanced customer satisfaction by streamlining service delivery protocols.
- Developed and executed marketing strategies to increase local brand visibility.
- Analyzed sales data to identify trends and adjust operational tactics accordingly.
- Fostered a collaborative work environment, promoting teamwork and employee engagement.
- I have the ability to turnaround markets in Austin, Las Vegas and Tulsa for potential Franchisees to purchase these areas where they weren't viable to be bought.
Education
High School Diploma
Skills
Efficiency improvement
Facilities management
Operational strategy
Process optimization
Planning and execution
Project planning
Team development
Timeline
District Director of Operations
Advance America
08.2011 - 08.2019Read More
District Director of Operations
EZ Money Loan Services
06.2003 - 08.2012Read More
Manager, Supervisor, Franchise Consultant
Long John Silvers A&W
01.1980 - 07.2008Read More
Eastwood High School
High School Diploma
Read More