Brandy Wilson
Playa Del Rey,CA
Summary
Personable and detail-oriented Restaurant Manager skilled in communicating with guests to provide service and solutions, resolving challenges and delivering exceptional standards in quality assurance. Well-versed in case management as well as community resources coordination as illustrated over 10 years of income-based services experience.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Guest Experience Manager
Cava Grill
10.2023 - Current
- Supervise all areas of restaurant to keep it clean and well-maintained.
- Immediately resolve issues with patrons by employing careful listening and communication skills.
- Manage team of up to 9 restaurant staff, maintaining exceptional customer service and quality standards.
- Keep restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Identify team weak points and implemented corrective actions to resolve concerns.
- Perform daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Pitch in to help servers during rush periods for lunch and dinner.
- Designed and implemented strategies to reduce costs and waste.
- Analyze daily sales figures and developed strategies to increase sales.
- Verify prepared food met standards for quality and quantity before serving to customers.
- Motivate staff to perform at peak efficiency and quality.
- Maintain effective supply levels by monitoring and reordering food stock and dry goods.
- Maintain kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Keep facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Reduce inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Maximize quality assurance by completing frequent line checks.
Delivery Driver
GrubHub
10.2020 - Current
- Complete daily average of 15 on-time deliveries by choosing best and most efficient routes.
- Deliver packages to customer doorsteps and business offices.
- Maintain upbeat, positive attitude in busy, customer-focused environment.
- Read maps and used GPS technology to make deliveries.
- Operate vehicle safely in highly congested areas with no traffic violations.
- Work scheduled hours as required and took on available shifts during holidays and busy periods.
- Verify accuracy of all deliveries against order forms.
- Keep detailed mileage and fuel reports to track overall fuel costs.
Medicaid Advantage Waiver Program Coordinator
Mashovin Home Health Care
01.2010 - 10.2022
- Supervised daily activities and provided assistance to staff.
- Provided ongoing direction and leadership for program operations.
- Kept program-related data accurate, up-to-date and easily accessible for medical staff, assigned caregivers and compliance auditors.
- Provided technical support to staff with necessary resources to carry out duties successfully.
- Developed proposals and operational plans within Medicaid Department.
- Monitored program changes implemented by state to keep Waiver program in compliance.
- Assisted disabled clients to support activities of daily living alongside their physical/mental/social wellness.
- Monitored changes in clients' conditions to report concerns to supervisor.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
- Provided direct personal care and administrative services to clients.
- Utilized universal precautions and infection control principles in all aspects of care.
- Researched and recommended community resources to meet clients' needs.
- Trained new staff members on best practices for home health care.
Education
Certificate - SAFE Mortgage Loan Origination
The CE Shop
Los Angeles, CA10.2023
Certificate - Real Estate
California Realty Training
Los Angeles11.2021
Bachelor of Science - Business Finance
Oklahoma State University
Tulsa05.2024
Associate of Arts - Religious Studies
Southwestern Christian College
Dallas, TX05.2005
Skills
- Team Member Development
- Client Relationship Management
- Transaction Processing
- Records Management
- Office Organization
- Data Entry
- Administrative Support
- Cash Handling
- Regulatory Compliance
- Problem-Solving
- Detail Oriented
- Guest Complaint Resolution
Certification
- Real Estate Salesperson License - August 2023
- Mortgage Loan Origination License - in progress
Languages
Spanish
Professional Working
Timeline
Guest Experience Manager
Cava Grill
10.2023 - Current
Delivery Driver
GrubHub
10.2020 - Current
Medicaid Advantage Waiver Program Coordinator
Mashovin Home Health Care
01.2010 - 10.2022
Certificate - SAFE Mortgage Loan Origination
The CE Shop
Certificate - Real Estate
California Realty Training
Bachelor of Science - Business Finance
Oklahoma State University
Associate of Arts - Religious Studies
Southwestern Christian College
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