Breeane Jones
Bakersfield,CA
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Energetic Deli Clerk highly trained in using computerized register and payment systems. Knowledgeable in large range of food types and party tray arrangements. Talented Deli Manager adept at training employees, leading teams and serving customer needs. Motivated to increase revenues and improve customer satisfaction. Ready for a new role with increased responsibility and the opportunity for career advancement with a growing team. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes. Organized File Clerk with extensive experience providing skilled operations support. Dedicated to keeping files current and ready for team member utilization. Great attention to detail and multitasking abilities.
Overview
18
18
years of professional experience
Work History
Receptionist
G I Trucking
Bakersfield, CA
12.2019 - 02.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.\
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Monitored office supplies by checking inventory and placing orders.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Aggregated and prepared documentation and reports for office meetings, distribution and filing.
- Answered central telephone system and directed calls accordingly
- Managed multiple tasks and met time-sensitive deadlines
Deli Manager
Cafe Med Restaurant Fine Dining In Bakersfield CA
Bakersfield, CA
12.2012 - 12.2019
- Set schedules for 15 staff by planning and designating shifts and hours.
- Controlled inventory costs by carefully managing portion control and reducing waste.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Inventoried food products and associate basis.
- Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Opened new inventory and rotated stock by dates to maintain freshness.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
Crew Member
Wendys Fast Food Restaurants
Bakersfield, CA
04.2009 - 03.2012
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
- Collaborated with team members to complete orders.
- Prepared products following restaurant, health, and safety standards and procedures.
- Accurately operated cash register to process customer payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Resolved customer complaints to patron satisfaction, resulting in repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
Filing Clerk
Barber Honda
Bakersfield, CA
09.2003 - 07.2009
- Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
- Optimized information gathering and presentations with implementation of practical filing system.
- Located missing file materials to help teams meet project deadlines and avoid lost man-hours.
- Followed up with staff and customers by phone and email regarding missing or needed information and compiled retrieved information into files.
- Examined, categorized and sorted incoming documents.
- Cleaned up files regularly by removing outdated information for archival or disposal.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Composed sensitive, confidential reports and documentation.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Connected callers with appropriate professional, department or business.
- Performed clerical work such as sorting mail, restocking supplies and typing documents.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Kept reception area clean and neat to give visitors positive first impression.
Education
High School Diploma -
Bakersfield High School
Bakersfield, CA06.2005
Skills
- Efficient and Detail-Oriented
- Courteous with Strong Service Mindset
- Multitasking and Prioritization
- Cash Register Operations
- Work Task Prioritization
- Honest and Ethical
- Handling Complaints
- Stocking and Replenishing
- Adaptability and Flexibility
- Information Sorting
- Verbal and Written Communication
- Filing System Creation
- Schedule optimization
- Customer Service-Oriented
- Multi-Line Phone Systems
- Positive Attitude and Energetic
Timeline
Receptionist
G I Trucking
12.2019 - 02.2022
Deli Manager
Cafe Med Restaurant Fine Dining In Bakersfield CA
12.2012 - 12.2019
Crew Member
Wendys Fast Food Restaurants
04.2009 - 03.2012
Filing Clerk
Barber Honda
09.2003 - 07.2009
High School Diploma -
Bakersfield High School