Brian Chapa
Wichita Falls,TX
Summary
Dynamic leader with proven expertise in staff management and customer service, honed at City Of Wichita Falls. Excelled in training and mentoring teams to enhance productivity and customer satisfaction. Achieved significant improvements by implementing efficient workflows and fostering a goal-oriented environment.
Overview
17
17
years of professional experience
Work History
Supervisor
City Of Wichita Falls
11.2014 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Production Worker
Select Industries
11.2010 - 11.2014
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
Landscaping Crew Leader
CNS Lawns
11.2007 - 11.2010
- Managed inventory of materials efficiently to ensure availability when required.
- Conducted regular performance evaluations for crew members, identifying areas for improvement and developing personalized action plans accordingly.
- Resolved conflicts between crewmembers professionally while maintaining focus on project goals.
- Implemented quality control measures to consistently deliver outstanding finished landscapes.
Education
GED -
Harold
Wichita Falls, TX2007
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
Timeline
Supervisor
City Of Wichita Falls
11.2014 - Current
Production Worker
Select Industries
11.2010 - 11.2014
Landscaping Crew Leader
CNS Lawns
11.2007 - 11.2010
GED -
Harold
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