SUZANNE HINES
Centerville,MN
Summary
A reliable and disciplined professional bringing proficiency in administrative and customer support. Demonstrating the exceptional ability to multi-task and solve problems effectively while collaborating with ease in a team environment.
Overview
9
9
years of professional experience
Work History
Medical Receptionist/Scheduler
Aalfa Family Clinic
08.2020 - Current
- Welcome, check-in and check-out 80-150 patients each shift ensuring accuracy of patient information as well as completeness of co-pays, charges, and insurance
- Assist patients with scheduling needs, answer and manage phone calls in a friendly and efficient manner
- Prepare charts to ensure proper forms are delegated to multiple providers each week
- Process insurance referrals and communicate patient requests to providers
Customer Service/Sales
Paragon Pools
04.2020 - 07.2020
- Performed pool water analysis reports for customers and advised on test results
- Maintained an elevated level of customer satisfaction through effective verbal and written communication
- Generated sales, oversaw pending leads and processed transactions
- Displayed pool chemicals, parts, and products strategically throughout the store to increase overall sales
Homemaker
Hines Household
08.2019 - 04.2020
- Executed daily routines in a timely manner Advised and assisted family members in planning, purchasing, and preparing meals Planned family activities such as vacations, college visits, and special events
Office Assistant
Forest Lake Area Schools School Age Care
02.2014 - 08.2019
- Managed office space, greeted visitors and effectively communicated with directors
- Entered data for Community Education catalog, payroll, and purchase orders
- Created flyers, spreadsheets, documents, and memos for programs throughout the school year
- Effectively communicated with parents through email and telephone
Education
Bachelor of Science - undefined
University of Wisconsin – Stout
Skills
- Customer Service
- Sense of accuracy
- Meticulous
- Multi-tasking skills
- Courteous
- Organzied
Timeline
Medical Receptionist/Scheduler
Aalfa Family Clinic
08.2020 - Current
Customer Service/Sales
Paragon Pools
04.2020 - 07.2020
Homemaker
Hines Household
08.2019 - 04.2020
Office Assistant
Forest Lake Area Schools School Age Care
02.2014 - 08.2019
Bachelor of Science - undefined
University of Wisconsin – Stout
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