Shannon Johnson
Yukon,OK
Summary
Medical office support professional with hands-on experience in scheduling, registration, EHR data entry, medical records requests, and patient payments. Also manages referral accuracy, Medicaid eligibility checks, and follow-up communication, helping clinics keep information current, payments balanced, and patients supported throughout the visit process.
Overview
16
16
years of professional experience
Work History
Medical Receptionist/Scheduler
Pediatric Communication Solutions
Oklahoma City, OK
03.2022 - Current
- Using Clinic Source, I conduct patient scheduling, registration and data entry for a pediatric speech clinic servicing over 200 patients.
- Handled calls and provided customer service by resolving queries over the phone and via email.
- Medicaid Verification - Verifies medicaid patients' eligibility daily.
- Collected and processed patient payments, ensuring financial accuracy and timely reconciliation.
- Resolved and collected past due payments at the end of each month.
- Received all referrals sent to PCS from various pediatric clinics in the state of Oklahoma and ensured accuracy.
- Responded to medical records requests from referring clinics promptly, maintaining compliance with HIPAA guidelines.
Delivery Driver
Spark
Oklahoma City, OK
08.2021 - 03.2022
- Delivered grocery orders from Walmart online grocery site efficiently to ensure customer satisfaction.
- Loaded Spark delivery orders and organized packages for efficient route departure.
- Navigated assigned routes using Spark delivery app and mapping tools.
- Verified customer orders against manifests before leaving pickup location.
Temporary License Renewal Clerk
InGenesis (Department of Public Safety)
Oklahoma City, OK
06.2021 - 08.2021
- Managed electronic processing of records and data points to facilitate accurate online renewal completions.
- Reviewed documents for accuracy and compliance
- Processed documents to ensure accurate record-keeping. confidential Department of Public Safety records and forms
- Entered data into case files and tracking systems
Administrative Clerk, Customer Ops
Aerotek ( OG&E )
Oklahoma City, OK
11.2019 - 06.2021
- Coordinated office calendars and scheduled appointments efficiently
- Managed administrative requests for OG&E through Aerotek support channels
- Entered customer and account data into utility records
- Updated billing records in SAP to accurately document installation dates of new LED lights, ensuring timely billing and record-keeping.
Claims and Credits Department Support Assistant/Deposit Coordinator
Aerotek / HealthFirst
Oklahoma City, OK
02.2013 - 09.2019
- Managed account balances to identify and resolve outstanding debts and inconsistencies.
- Posted Self Pay Payments using Epic, Opened Mail, Separated and sorted mail by department and/or clinic and distributed it to appropriate departments. Processed insurance payments using Transaction Express.
- Received cash deposits and credit card details via couriers from 75 of our clinics located throughout the city.
- Ran and printed TOS Payments report using Epic to verify accuracy of daily financial transactions from clinics, logging results in Excel.
- Using Excel; sorted lockbox payments by clinic and calculated all payments received by reading the paid amount on each Explanation of Benefits to ensure they balance to the amount shown on the main page of the lockbox payment batch.
- Scanned all lockbox payments that belonged to outside clinics for their retrieval.
- Contacted insurance companies to gather necessary information for claims processing and clarification of EOBs.
Unit Clerk
Southwest Medical Center
Oklahoma City, OK
11.2012 - 01.2013
- Assisted nurses with patient care to support overall team efficiency.
- Managed filing and scanning of patient charts and records to ensure accurate documentation.
- Developed charts for new patient admissions to streamline intake process.
- Answered the telephone and paged doctors promptly
- Worked a schedule of 32 hours each week to support team operations.
Unit Clerk
Midwest Regional Medical Center
Midwest City, OK
04.2011 - 11.2012
- Prepared charts for new patient admissions, ensuring timely access to essential medical information
- Transcribing doctor's notes and scheduling patients labs and tests using AS/400
- Filed and copied patient charts for medical records, supporting accurate documentation and retrieval
- Maintained records of patient diets and census, contributing to effective dietary management and resource allocation
- Provided world-class customer service to patients and their families.
- Worked 38 hours weekly to support patient care operations.
Education
Medical Terminology (Certificate) -
MOORE NORMAN TECHNOLOGY CENTER
Norman, OK03-2009
High School Diploma -
MIDWEST CITY HIGH SCHOOL
Midwest City, OK01-2002
Skills
- Medical office experience
- Medical Records
- EHR management
- Medical terminology
- Patient management systems
- Medical Scheduling
- Customer service
- Phone communication
- Patient interaction
- Patient communication
- Data accuracy checks
- Data entry expertise
- Excel data entry
- Excel
- SAP
- Epic
- Microsoft Office
- Productivity software
- Financial records management
- Accounting
- Filing
- Clerical experience
- Office experience
- Organizational skills
- Cross-functional communication
- Analysis skills
- Collaborative teamwork
- Maintaining patient confidentiality
- Front desk
- Payment processing
- Payment processing
- Patient management systems
Personal Information
- Shannon Johnson
- Yukon, OK
- madubuike1983@yahoo.com
- 405-568-1421
Additional Information
- SKILLS & ABILITIES
- Microsoft Office proficiency
- Meticulous attention to detail
- Excel Spreadsheets
- Results-oriented
- Medical Terminology
- Time Management
- AS/400
- Professional and mature
- Mail Management
- Resourceful
- Explanation Of Benefits
- Strong Typing skills
Timeline
Medical Receptionist/Scheduler
Pediatric Communication Solutions
03.2022 - Current
Delivery Driver
Spark
08.2021 - 03.2022
Temporary License Renewal Clerk
InGenesis (Department of Public Safety)
06.2021 - 08.2021
Administrative Clerk, Customer Ops
Aerotek ( OG&E )
11.2019 - 06.2021
Claims and Credits Department Support Assistant/Deposit Coordinator
Aerotek / HealthFirst
02.2013 - 09.2019
Unit Clerk
Southwest Medical Center
11.2012 - 01.2013
Unit Clerk
Midwest Regional Medical Center
04.2011 - 11.2012
Medical Terminology (Certificate) -
MOORE NORMAN TECHNOLOGY CENTER
High School Diploma -
MIDWEST CITY HIGH SCHOOL