Elsa Gonzalez
Alvin,TX
Summary
Responsible Medical Scheduler with solid experience in supporting patients, families and physicians. Skilled in managing patient information and coordinating and scheduling appointments. Strong organizational and multitasking skills coupled with strong work ethic.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Scheduler/Receptionist
Northstar Doc
11.2017 - Current
- My duties as a receptionist were to answer all incoming calls, and transfer as needed
- I checked patients in and out, schedule/ reschedule appointments, input billing data onto Excel spreadsheets for all patients
- And I confirmed all appointments to make sure our compliance level was high
- In 2019 North Star Doc started offering rides to patients that had no other way to get to their appointments
- My co workers and I had specific days of the week where we were responsible for picking up, and dropping off our patients in the clinics in a Ford Transit Passenger van
- We did this up to my last day here
- In May of 2020 I got promoted to Medical scheduler
- My duties as a scheduler were to receive all procedure recommendations through email and to transfer that information into Excel spreadsheets, send attorney's a approval request for the recommended procedure along with a cost estimate, and follow up on these requests
- Once approved, I call the patients to set the time and date of appointment, and to inform of all the medications they cannot take
- I have the most experience with LOP cases.
Receptionist
BUDGET FLOORING
05.2014 - 10.2016
- My duties at budget flooring were to answering incoming calls
- Most calls were about pricing and scheduling appointments for the many services they offered.
Education
High school or equivalent - High school diploma
Skills
- Front Desk
- Multilingual
- Eclinical (2 years)
- Medical Receptionist
- Medical Scheduling
- Medical Office Experience
- EMR Systems
- Insurance verification
- Computer skills
- Microsoft Office
- Spanish
- Bilingual
- Calendar Management
- Patient Scheduling
- Conflict Resolution
- Excellent Communication
- Attention to Detail
- Schedule Management
Certification
Security License
Languages
Spanish
Native or Bilingual
Timeline
Medical Scheduler/Receptionist
Northstar Doc
11.2017 - Current
Receptionist
BUDGET FLOORING
05.2014 - 10.2016
High school or equivalent - High school diploma
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