Megan Reilly

• Delivered compassionate and professional front-desk support to patients and families.
• Verified patient histories and ensured documentation accuracy before appointments.
• Scheduled patient visits, managed provider calendars, and made reminder calls to reduce no-shows.
• Handled high-volume communication through phone and email while maintaining confidentiality.
• Directed patient inquiries, routed calls, and supported clinical staff workflow.

Leadership experience highly transferable to healthcare administration and patient services.

• Led daily operations for a high-volume location, including staffing, scheduling, inventory, and front-office workflow.
• Trained and coached employees in communication, service etiquette, policy adherence, and accuracy—resulting in top-tier customer satisfaction ratings.
• Managed conflict resolution, escalated concerns, and handled sensitive interactions with professionalism.
• Streamlined organizational systems to improve efficiency, reduce errors, and maintain compliance with company standards.
• Oversaw cash handling, documentation, and record accuracy with strict attention to detail.
• Recognized for high energy, consistent professionalism, and exceptional leadership in a fast-paced environment.