Lara Hartman
Heindel ENT
Newnan,Georgia
17
years of professional experience
Created accurate and timely captions for live events and broadcasts.,Assisted in real-time post-production and offline captioning tasks. Utilized captioning technology and software for professional captioning services.
In medical receptionist job, created warm and welcome office environment, making patients feel seen and heard. Utilized EPIC EMR system to keep patient records updated, to e-verify patient insurance, to process patient payments and insurance claims. Scheduled appointments for three providers, answered multi-line phones, facilitating smooth and easy communication between patient and provider.
Work History
Medical Receptionist/Scheduler
2 Years- Managed patient scheduling using electronic health record systems to optimize appointment flow.
- Coordinated insurance verification processes ensuring accurate patient coverage and reducing billing discrepancies.
- Facilitated communication between patients and medical staff, enhancing overall patient experience and satisfaction.
- Trained new reception staff on office procedures and software applications, improving team efficiency.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Supported office staff and operational requirements with administrative tasks.
Real-time Captioner
14 Years 4 Months- Edited transcripts for grammar, punctuation errors as well as formatting issues prior to delivery.
- Operated real-time captioning equipment to produce transcripts of live events for hearing-impaired audience members.
- Transcribed recorded proceedings in accordance with established formats.
- Proofread transcripts for correct spelling of words.
- Accurately interpreted speech from multiple speakers in a television news and government setting.
- Utilized advanced technologies like voice recognition software to capture verbal exchanges between parties and by parties involved in television news and government meetings.
- Developed strong knowledge of broadcasting terminology, grammar, and punctuation rules.
- Provided real-time closed captioning services for live programs and events.
- Ensured compliance with FCC regulations regarding closed captioning standards.
- Managed multiple tasks simultaneously while meeting all production requirements.
- Exhibited excellent listening skills to capture nuances in speech.
- Operated equipment used for generating subtitles or captions during broadcasts.
- Performed quality assurance checks on transcripts for accuracy and completeness.
- Displayed proficiency in utilizing multiple media platforms such as television and radio.
- Adapted transcription style based on the type of broadcast material being captioned.
- Exercised attention to detail when reviewing final transcripts prior to delivery.
- Applied creative problem solving methods when faced with technical difficulties.
- Collaborated effectively with team members to ensure timely completion of projects.
- Demonstrated ability to transcribe audio quickly and accurately using specialized software.
- Coordinated closely with other departments within the organization to ensure smooth delivery of services.
- Monitored progress against established goals, taking corrective action where necessary.
- Exhibited proficiency in various software applications used for captioning purposes.
Education
- Organizational Communications
Skills
Professional Communication Skills
Conversation Recording
Data Entry
Transcription Software
FCC Regulations
Real-Time Captioning
Government Regulations
Customer Satisfaction
Outbound Calls
Memorization and Recall
Captioning
Punctuation Corrections
Church Programming
Speaking Clearly
Basic Computer Skills
Customer Service
Speech Recognition
MS Windows
Quality Assessments
Cooperative and Collaborative
Laptop Computers
Timeline
Medical Receptionist/Scheduler
Heindel ENT
07.2024 - 07.2026Read More
Real-time Captioner
Vitac
11.2009 - 03.2024Read More
University of Nebraska-Kearney
from Organizational Communications
Read More