Charlisa Alvarez
Brooklyn,NY
Summary
positive and upbeat history with customers. Calm and composed in stressful situations with a successful record of reducing customer dissatisfaction through acknowledgment, deceive communication at focus solutions. Expert finding win – win solutions.
Overview
4
4
years of professional experience
Work History
Hospitality Coordinator
Guckenheimer at Spotify
New York, NY
09.2022 - Current
- greeted visitors and a courteous manner, and directed them to the appropriate office or person.
- Performed administrative support task, completing duties within required time frames.
- Responsible for creating an organizing new projects on the JIRA platform, as well as configuration the workflow and dashboard.
- Provided administrative support for all departments in the organization as necessary.
Patient Service Representative
Lenox Hill Radiology
New York, NY
03.2022 - 01.2023
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Performed administrative duties such as filing, faxing, photocopying.
Mobile Expert
Best Buy
New York, NY
03.2021 - 05.2022
- .Developed long-term relationships with repeat customers through building credibility in product expertise and personal integrity in salesmanship.
- Provided customer service and technical support for mobile devices, tablets, and other wireless products.
- Recommended additional accessories or services that would complement the customer's device experience.
- Attended training sessions conducted by manufacturers to gain knowledge about newly released products and services.
Fine Jewelry Sales Associate
Macy's
Brooklyn, NY
09.2020 - 04.2021
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Managed and processed customer payments made by credit and debit cards as well as cash and provided correct change if applicable.
- Maintained current store, product and promotional knowledge to drive consistent sales.
After School Counselor
Maspeth Town Hall
Maspeth, NY
09.2019 - 04.2020
- Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
- Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
Education
High School Diploma -
Juan Morel Campos
Brooklyn, NY06.2019
Skills
- Fluent in Spanish
- Customer Service-Oriented
- operational support
- Time management proficiency
- Strong organization
- Customer service expertise
Timeline
Hospitality Coordinator
Guckenheimer at Spotify
09.2022 - Current
Patient Service Representative
Lenox Hill Radiology
03.2022 - 01.2023
Mobile Expert
Best Buy
03.2021 - 05.2022
Fine Jewelry Sales Associate
Macy's
09.2020 - 04.2021
After School Counselor
Maspeth Town Hall
09.2019 - 04.2020
High School Diploma -
Juan Morel Campos
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