CABIYA PERDUM
Mobile
Summary
Highly reliable and detail-oriented professional with hands-on experience in customer service, data entry, dispatching, and delivery operations. Proven ability to handle high-volume workloads, maintain accurate records, resolve customer issues, and meet strict deadlines. Strong multitasker with excellent communication skills and a consistent record of dependability.
Overview
11
11
years of professional experience
Work History
Amazon Delivery Driver
Nola
Theodore
02.2026 - 04.2026
- Delivered packages efficiently across designated routes and regions.
- Communicated with dispatch to receive updates and confirm delivery details.
- Ensured vehicle maintained cleanliness and compliance with safety standards.
- Loaded and unloaded goods while adhering to proper handling procedures.
- Assisted customers with inquiries and resolved delivery issues promptly.
- Followed GPS navigation to optimize delivery routes and minimize delays.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
Customer Service Representative
University of Mobile
Saraland
04.2024 - 09.2025
- Assisted customers with inquiries, billing questions, and service requests via phone, email, and in-person communication.
- Accurately entered and updated customer information, transactions, and case notes in internal systems.
- Processed orders, refunds, and returns while ensuring compliance with company policies.
- De-escalated customer concerns and complaints, maintaining professionalism in high-stress situations.
- Collaborated with logistics and administrative teams to resolve time-sensitive customer issues.
- Trained and supported new hires on customer service procedures and system usage.
Delivery Driver / Dispatch
Amazon
Mobile
08.2022 - 04.2024
- Delivered high volumes of packages daily while meeting strict time and safety requirements.
- Utilized GPS and route optimization tools to improve delivery efficiency and reduce delays.
- Maintained accurate delivery logs, pickup records, and inventory documentation.
- Performed daily vehicle inspections to ensure compliance with safety regulations.
- Communicated with dispatch to report delivery status and resolve route issues.
- Assisted in training new drivers on company standards, navigation tools, and safe driving practices.
Trucking Dispatcher
NGL Logistics
Mobile
03.2018 - 05.2022
- Coordinated daily dispatch operations for multiple drivers to ensure on-time deliveries.
- Maintained accurate dispatch records, driver logs, and shipment documentation.
- Served as primary communication link between drivers, warehouses, and customers.
- Monitored routes and adjusted schedules to minimize delays and maximize efficiency.
- Implemented process improvements that reduced workflow issues and delivery downtime.
- Trained new dispatch staff on systems, procedures, and operational best practices.
Pizza Chef
Red or White Wine & Gourmet Center
Mobile
02.2019 - 01.2021
- Prepared and assembled food orders accurately in a fast-paced environment.
- Managed multiple orders simultaneously while maintaining quality standards.
- Followed food safety, sanitation, and cleanliness guidelines consistently.
- Assisted with inventory tracking and restocking supplies.
- Delivered positive customer experiences through attention to detail and presentation.
Stock Supervisor
Ross Dress for Less
Mobile
03.2015 - 06.2016
- Supervised stockroom operations to ensure efficient inventory flow.
- Conducted routine inventory counts and audits to maintain accuracy.
- Trained staff on proper stock handling and organizational procedures.
- Improved stockroom layout to enhance accessibility and productivity.
Education
High School Diploma -
WP Davidson High School
Skills
- Customer Service & Client Support
- Data Entry & Documentation
- Order Processing & Returns
- Time Management
- Multitasking
- Attention to Detail
- Microsoft Excel
- Inventory Tracking
- GPS Navigation & Route Planning
- Delivery Operations
- Dispatch Coordination
- Safe Driving
- Problem Solving
- Team Collaboration
- package delivery
- load/unload goods
- dispatch operations
Timeline
Amazon Delivery Driver
Nola
02.2026 - 04.2026
Customer Service Representative
University of Mobile
04.2024 - 09.2025
Delivery Driver / Dispatch
Amazon
08.2022 - 04.2024
Pizza Chef
Red or White Wine & Gourmet Center
02.2019 - 01.2021
Trucking Dispatcher
NGL Logistics
03.2018 - 05.2022
Stock Supervisor
Ross Dress for Less
03.2015 - 06.2016
High School Diploma -
WP Davidson High School