Jesiel Acosta
Summary
Passionately seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Private Investigator
DigiStream Investigations
10.2023 - Current
- Uncovered critical evidence by conducting thorough background checks, surveillance, and research for client cases.
- Enhanced case success rate with meticulous attention to detail during investigations, ensuring all relevant information was gathered and analyzed.
- Solved complex cases by utilizing advanced interviewing techniques and collaborating effectively with law enforcement agencies.
- Obtained crucial information for clients through skillful interrogations, leading to timely resolution of sensitive matters.
- Exceeded client expectations by delivering comprehensive reports detailing case findings and recommendations in a timely manner.
- Established trust with clients through consistent communication, keeping them informed of progress updates throughout the course of each investigation.
- Identified patterns of behavior in subjects under investigation, enabling the development of tailored surveillance strategies that yielded successful results.
- Investigated individuals claiming disability to identify and document fraud.
Juvenile Detention Officer
DJJ
11.2022 - 05.2023
- Ensure the safety and security of troubled youth detained in DJJ custody
- Lead a module housing up to 20+ youths
- Conduct many techniques to ensure all youth are safe when a physical altercation occurs (PAR)
- Be able to verbally de-escalate any issues that may occur
- Follow a set schedule (Hygiene, Breakfast, School, Lunch, Dinner, Showers, ect.)
- Conduct module housecleaning including youths rooms and showers
- Use restraints
- Write detailed reports if an altercation occurred (verbal or physical)
- Provide youth with necessary needs (water, hygiene, clothes, blankets, ect.)
- Completed incident reports when disorder or violence occurs.
- Worked with juvenile offenders to help in development of decision-making and problem-solving skills.
- Transported juvenile inmates to and from court hearings, medical facilities, classes or recreational activities.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
Excavator
Prime Cargo
08.2020 - 11.2022
- Use excavator to dig holes, channels, and trenches
- Move soil rubble and rock
- Safely handle heavy construction machines such as the excavator
- Report progress needs or other information to site managers
- Lead crew in working together to complete the given task
- Inspect each piece of machinery to ensure it is in proper working condition
- Oversee the safety precautions when using heavy machinery
- Haul away debris, spread gravel, lay concrete, and asphalt etc
- Work with other crew members in a team atmosphere in an effort to complete jobs in a timely and professional matter
- Loaded and unloaded heavy objects, dirt and other materials on-site.
- Coordinated machine actions with other crew member activities by positioning and moving loads to necessary locations.
- Operated excavator to dig on and around live utilities in underground or telecom utility fields.
- Followed standard operating procedures as guidelines for operating and maintaining vehicles.
Grocery Clerk
Publix
02.2020 - 08.2020
- Stocked shelves and organized merchandise displays for easy retrieval.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Pleasantly greeted customers and provided prompt and courteous service.
- Ensured proper storage conditions for perishable items, resulting in reduced spoilage rates.
- Enhanced store cleanliness through diligent maintenance of aisles, shelves, and display areas.
- Communicated with customers and staff politely and professionally to uphold store standards.
Cashier/Sales Associate
JCPenney
01.2019 - 01.2020
- Warmly greet customers and provide excellent customer service
- Assist guests with finding merchandise and attend to their inquiries in other to aid them make the right purchases
- Stocking and organizing inventory to the sales floor
- Run the men's department and train others
- Ringing up purchases
- Handle returns and other discrepancies
- Problem solve whenever a situation arose
- Cash handling
- Opening and closing procedures
- Operate POS system
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers by answering questions and fulfilling requests.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
- Maintained presentable customer areas with diligent cleaning and proactive recovery management.
- Mentored new team members on sales software system operation.
Education
High School Diploma -
Leto High School
2021
Skills
- Produce Experience
- Cash Handling
- Cashiering
- Merchandising
- Sales
- Retail Sales
- Food Service
- Communication skills (1 year)
- Juvenile (1 year)
- Youth worker (1 year)
- Behavior Analysis
- Custodial experience
- Compliance
- Judicial
- Constitutional Law
- Direct care
- Suicidal Ideation
- CPR
- First aid
- Time Management
- Security
- Machining
- Maintenance
- Languages
- Detainee Guidance
- Corrective Actions
- Security Procedures
- Behavioral Observations
- De-Escalating Conflicts
- Juvenile Corrections Procedures Knowledge
- Social Perceptiveness
- Safety and Security
- Emergency Situations
Additional Information
- Authorized to work in the US for any employer
Certification
- DOCC- Detention Officer Certification Course
- CPR
- Certified Private Investigator with license
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Private Investigator
DigiStream Investigations
10.2023 - Current
Juvenile Detention Officer
DJJ
11.2022 - 05.2023
Excavator
Prime Cargo
08.2020 - 11.2022
Grocery Clerk
Publix
02.2020 - 08.2020
Cashier/Sales Associate
JCPenney
01.2019 - 01.2020
High School Diploma -
Leto High School