Cacey Dornbusch

• Communicated all learning and performance objectives and training assessments to upper management.
• Monitored and evaluated training performance to determine quality and cohesiveness.
• Developed and implemented comprehensive training program to increase employee productivity and morale.
• Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
• Implemented new learning strategies depending upon employees' skill levels.
• Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
• Trained new hires to perform cross-training exercises with experienced workers.

• Assisted customers with finding requested plants and flowers.
• Unloaded plants and nursery items from delivery trucks.
• Managed wide variety of plants, from seedlings to mature specimens, keeping soils and planting beds healthy and conducive for growth.
• Regulated watering and fertilizing to avoid waste while nurturing plants.

• Followed up with customers on unresolved issues.
• Responded to customer inquiries, providing detailed explanations of insurance policies and claims processes.
• Complied with regulations and guidelines related to claims processing to maintain quality and adherence to standards.
• Reviewed applications and supporting documents to verify claims eligibility and accuracy.
• Utilized specialized software to process incoming claims, enter data and generate reports.
• Managed workload and priorities to meet claims processing meet deadlines.

- Answer calls with a warm and professional attitude

- Process reservations, complaints, and determined resolutions

- Assist hotel guests with concerns from origination to resolution

- Communicate via telephone, using a variety of software for documentation

- Communicate with guests, hotels, and internal departments using email and inbound or outbound calls

- Managed customer rewards accounts