LaRonica M. Franklin
Atlanta,GA
Summary
Experienced with assessing and evaluating insurance claims with precision and fairness. Utilizes strong analytical skills to ensure accurate and timely resolutions. Track record of effective communication and problem-solving in high-stakes environments.
Insurance professional with solid background in claims management and resolution. Adept at analyzing complex situations and providing clear, fair settlements that meet both client and company standards. Known for collaborative spirit and unwavering commitment to achieving team goals and adapting to evolving challenges.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Desk Adjuster
Mid America Catastrophe - (Slide Insurance)
10.2024 - 11.2024
- Reviewed and determined coverage analysis based on field adjuster and engineer reports, discussions, action plans, and decision points.
- Worked with outside vendors including independent adjusters, attorneys, public adjusters, and engineers.
- Made prompt contact with insureds, claimants, and witnesses within the same day of claim assignment.
- Completed quality investigations directly or through field investigators by obtaining recorded statements, interviews, loss photos, and reports.
- Managed a caseload of over 150 claims, achieving timely resolution and 100% closure.
- Explained coverage of loss and assisted policyholders with itemization of damages, emergency repairs, and living expenses.
- Compared insurance estimates with contractor supplements to revise and issue additional payments when warranted.
Claim Specialist - WCCS Deployed
State Farm
02.2024 - 10.2024
- Effectively managed work through task-driven queues in a fast-paced call center environment.
- Performed field inspections on residential and commercial properties, accessing exterior, interior, and personal property damages to create estimates for covered losses.
- Issued payouts to claimants and managed damage analysis of supplemental property claims.
- Conducted virtual inspections via ClaimXperience, assessed policy limits, and resolved discrepancies with contractors and public adjusters.
- Applied knowledge of policies, procedures, and regulations in determining coverage and liability.
- Contacted customers through multiple channels including phone, email, and digital media.
Inside Supplement Property Adjuster
Alacrity Solutions (Liberty Mutual)
07.2023 - 11.2023
- Managed full claim lifecycle including review, negotiation, and settlement.
- Delivered excellent customer service and established timely contact.
- Assessed policy limits and estimated costs, issued fair settlements, and reconciled with contractors and public adjusters.
- Made determinations for reinspections and maintained accurate documentation of claim details.
Inside Property Adjuster
CNC Catastrophe & National Claims (State Farm)
09.2022 - 05.2023
- Determined claim value and negotiated settlements based on depreciation and ACV.
- Reviewed policy coverage, created and documented claims in compliance with guidelines.
- Assisted with emergency arrangements and payment processing, evaluated exposures and set reserves accordingly.
Inside Property Adjuster
Pilot Catastrophe Services (Allstate)
08.2021 - 03.2022
- Managed claim estimates and provided outstanding customer service throughout the process.
- Maintained regulatory compliance, wrote estimates, and supported emergency repair coordination.
- Utilized estimating software to establish indemnity values, and made informed payment decisions.
Logistic Forklift Machine Operator
Walmart Distribution Center
07.2018 - 08.2021
- Ensured proper freight flow and safely operated material handling equipment.
- Managed outbound trailer loads, mentored new employees, and upheld legal weight compliance.
Outside Auto Adjuster
Pilot Catastrophe Services (Allstate)
08.2017 - 10.2017
- Performed onsite inspections and assessments for auto claims in the field.
- Delivered exceptional customer service to policyholders.
- Maintained appointment schedules and made pre-inspection contact calls.
- Proficient with estimating software including CCC and Mitchell.
- Applied knowledge of vehicle repair techniques including paintless dent repair.
Education
Diploma - General Education
John L. LeFlore High School
Skills
- XactContents, XactAnalysis, Guidewire, Symbility, Accurence Settle Assist, NextGen, and ERL
- Excellent communication skills: listening, verbal, written
- Basic hand tools and power drill experience
- Investigation techniques
- Liability determination
- Property damage assessment
- Auto damage estimation
- Claim settlement
- Customer service
- Claims investigation
- Critical thinking
- Multitasking and organization
- Claims processing
- Data entry
- Caseload management
- Policy investigations
Certification
- Home State Resident: Alabama
- Non-Resident: Arkansas, Connecticut, Florida, Indiana, Louisiana, Maine, Minnesota, Mississippi, Montana, Oklahoma, South Carolina, Texas, Utah, New York, Kentucky
Timeline
Desk Adjuster
Mid America Catastrophe - (Slide Insurance)
10.2024 - 11.2024
Claim Specialist - WCCS Deployed
State Farm
02.2024 - 10.2024
Inside Supplement Property Adjuster
Alacrity Solutions (Liberty Mutual)
07.2023 - 11.2023
Inside Property Adjuster
CNC Catastrophe & National Claims (State Farm)
09.2022 - 05.2023
Inside Property Adjuster
Pilot Catastrophe Services (Allstate)
08.2021 - 03.2022
Logistic Forklift Machine Operator
Walmart Distribution Center
07.2018 - 08.2021
Outside Auto Adjuster
Pilot Catastrophe Services (Allstate)
08.2017 - 10.2017
Diploma - General Education
John L. LeFlore High School