Cade Kinzel
Virginia Beach,VA
Summary
Dynamic professional with a proven track record at Vacasa, excelling in customer service and operational efficiency. Versatile and adaptable, I thrive in diverse environments and am committed to continuous learning. Driven by teamwork and collaboration, I work diligently to achieve team and company goals while contributing effectively to a cohesive work environment.
Overview
9
9
years of professional experience
Work History
Front Desk Specialist
Vacasa
07.2023 - Current
- Provided exceptional customer service as the primary point of contact for guests, vendors, and owners via phone and email.
- Managed and prioritized multiple tasks effectively in a fast-paced, agile environment, maintaining high standards of guest satisfaction and operational efficiency.
- Utilized technical skills across various hardware & software platforms to address and resolve customer inquiries and issues.
- Assisted in the creation and delegation of maintenance and housekeeping tasks, ensuring timely and accurate service delivery.
- Built and maintained strong business relationships with internal teams, contributing to a collaborative and supportive work environment.
- Demonstrated strong time management and organizational skills, adapting to frequent changes and interruptions while meeting all company policies and procedures.
- Operated within physical demands, including lifting, standing, and walking for extended periods, as well as driving company and personal vehicles when required.
Site-Assigned Substitute
Virginia Beach City Public Schools
09.2021 - 03.2023
- Prepared objectives and outlines for courses of study by following curriculum guidelines or requirements of states and school.
- Provided support during classes, group lessons, and classroom activities.
- Responded proactively and positively to rapid change of positions based on areas of need each day.
- Assisted with classroom technology to prepare students with skills needed to succeed in technology-rich world.
- Taught multiple subjects to students with intellectual or emotional disabilities.
- Helped students with special needs integrate into general classroom environments by advocating for individual requirements and helping teachers solve problems.
Customer Service Representative Lead
Rudee Inlet Jetski And Parasail
06.2015 - 08.2022
- Led customer service projects to address and achieve key business objectives.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Trained new personnel regarding company operations, policies and services.
- Met customer call guidelines for service levels, handle time and productivity.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Regulated motorized vehicles laws for state of Virginia by taking over 100 customers daily through official boater's license registry course.
- Addressed questions and concerns related to Virginia boater's laws and regulations, as well as company policies.
Host, Waiter Assistant, and Delivery Driver
Ynot Italian
06.2018 - 04.2021
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Completed on-time deliveries by choosing best and most efficient routes.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
Education
Bachelor of Arts - Communication Studies
Longwood University
Farmville, VA05.2021
Skills
- Customer Service Excellence: Delivered outstanding service as the first contact for guests and vendors through addressing inquiries and concerns with professionalism and efficiency
- Team Collaboration: Fostered strong teamwork and collaboration, contributing to the achievement of both short-term and long-term team and company goals
- Problem-Solving: Assisted with the creation and delegation of maintenance and housekeeping tasks, resolving issues promptly and effectively
- Reliable and Responsive: Demonstrated reliability and responsiveness in addressing customer needs and adapting to changing circumstances
Timeline
Front Desk Specialist
Vacasa
07.2023 - Current
Site-Assigned Substitute
Virginia Beach City Public Schools
09.2021 - 03.2023
Host, Waiter Assistant, and Delivery Driver
Ynot Italian
06.2018 - 04.2021
Customer Service Representative Lead
Rudee Inlet Jetski And Parasail
06.2015 - 08.2022
Bachelor of Arts - Communication Studies
Longwood University
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