Summary
Overview
Work History
Education
Skills
Timeline
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Cadejia Bacon

Phoenix,AZ

Summary

Reliable strong-minded individual with a desire to take on new challenges. Displaying a strong work ethic with exceptional adaptability and interpersonal skills. Motivated to maintain customer satisfaction and contribute to company success. Anxious to obtain an entry-level position to help launch career while achieving company goals.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

DoorDash
Phoenix, AZ
08.2021 - Current
  • Assisted in the allocation of expensed meal budgets for employees at high-end corporations
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Skilled in navigating software applications such as Salesforce, Sigma, and Braintree.
  • Aided customers in understanding product and service offerings

Customer Retention Specialist

AT&T
Phoenix, AZ
08.2020 - 07.2021
  • Ensured white glove treatment for valuable clientele resulting in increased customer retention
  • Aided customers in obtaining accurate and up-to-date information on products.
  • Maintained records of all customer interactions and transactions in CRM system.
  • Proficient in fast-paced settings that demand attention to detail

Service Manager

Chipotle Grill
Indianapolis, IN
06.2018 - 04.2021
  • Managed service staff to ensure customer satisfaction and compliance with company policies.
  • Demonstrated expertise in cash management by efficiently handling registers and accurately calculating amounts using excel spreadsheet for safe count.
  • Provided effective training for employees across multiple positions to optimize productivity.
  • Experienced in conducting inventory counts and critical item counts, while proficient in inputting inventory into systems like Excel.

Education

Associate of Arts - Liberal Arts And General Studies

Ivy Tech Community College
Indianapolis, IN
07-2017

Skills

  • Customer satisfaction measurement
  • Assertiveness
  • Shipping and Logistics
  • CRM software proficiency
  • Proficient in Microsoft programming
  • Typing 64 WPM
  • Data Entry
  • Positive and professional
  • Accuracy and Attention to Detail
  • Adaptability and Flexibility

Timeline

Customer Service Representative

DoorDash
08.2021 - Current

Customer Retention Specialist

AT&T
08.2020 - 07.2021

Service Manager

Chipotle Grill
06.2018 - 04.2021

Associate of Arts - Liberal Arts And General Studies

Ivy Tech Community College

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Cadejia Bacon