CADENCE LANDERS
Springfield,IL
Summary
Computer Science student at Lincoln Land Community College with an interest in cybersecurity, IT support, and technology. Experienced in troubleshooting, problem-solving, customer service, and learning new computer systems. Looking to build hands-on experience in cybersecurity, help desk, or technical support.
Overview
1
1
Certification
4
4
years of post-secondary education
4
4
years of professional experience
Work History
Claims Investigator
Auto Claims Express
Bloomington, Illinois
10.2023 - 11.2024
- Verified policy coverage and determined liability based on thorough review of documentation and statements, supporting fair claim resolution.
- Review accident details, statements, and photos submitted with claims.
- Coordinated services by communicating with body shops, tow vendors, and medical providers, facilitating timely claim management.
- Requested police reports, repair estimates, and required documentation.
- Answered incoming calls and followed up with policyholders to gather essential claim details, ensuring accurate processing.
Cashier/Sales Associate
Scheels
05.2022 - 12.2023
- Greet every customer with a friendly, energetic attitude
- Operate the register: process sales, returns, exchanges, and gift cards.
- Offer SCHEELS card applications and explain rewards. Assist customers properly for shoes and offer personalized recommendations.
- Described features and benefits of various footwear styles to assist customers in making informed purchasing decisions.
- Retrieve sizes from the stockroom efficiently and neatly.
- Organized shoe wall and displays by size and brand to ensure accessible and appealing product presentation.
Sales Lead
Old Navy
05.2021 - 06.2022
- Open and close the store following procedures
- Greet and assist customers with a friendly, solution-based approach
- Delegated tasks including go-backs, fitting room coverage, and recovery to optimize store operations
- Greeted and assisted customers with a friendly, solution-based approach to enhance their shopping experience
- Handle escalated customer issues or returns Assisted customers in finding solutions to their needs, fostering a welcoming environment.
- Monitored store security systems to detect theft and suspicious behavior.
- Investigated theft incidents and reported findings to management to support loss prevention efforts
Education
Associate of Arts - Computer Science
Lincoln Land Community College
Springfield, IL 08.2022 - 08.2026
Skills
- Claims Analysis
- Investigative Techniques
- Technical assistance
- Documentation
- Data Entry
- Customer Service
- Windows 10/11
- Microsoft Office 365
- Software Installation
- Computer Hardware Troubleshooting
- VS Code
Certification
- Property & Casualty License, Active
- CompTIA A+, In Progress
Timeline
Claims Investigator
Auto Claims Express
10.2023 - 11.2024
Associate of Arts - Computer Science
Lincoln Land Community College
08.2022 - 08.2026
Cashier/Sales Associate
Scheels
05.2022 - 12.2023
Sales Lead
Old Navy
05.2021 - 06.2022