Adobe Creative Suites
CaDesha McKenzie
Fort Worth,Texas
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
8
8
years of professional experience
Work History
Intake Receptionist
Monkey Mouths LLC
01.2019 - 10.2024
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Received and routed laboratory results to correct clinical staff members.
- Scanned documents and saved in database to keep records of essential organizational information.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Coached employees through day-to-day work and complex problems.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Created, prepared, and delivered reports to various departments.
Medical Billing Manager
BCBS
06.2016 - 03.2022
- Created and maintained detailed database to develop promotional sales.
- Increased efficiency and team productivity by promoting operational best practices.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Trained and mentored staff on procedures, compliance requirements, and collections techniques.
Education
Bachelor of Science - Graphic Design
Full Sail University
Winter Park, FL07.2018
Skills
- Appointment Scheduling
- Patient confidentiality
- Task Delegation
- Document Management
- HIPAA
- Inbound and Outbound Calling
- Reading Comprehension
- Billing Procedures
- Strong Organization
- Follow-up skills
- Data entry proficiency
Software
Canva
Microsoft Office
Timeline
Intake Receptionist
Monkey Mouths LLC
01.2019 - 10.2024
Medical Billing Manager
BCBS
06.2016 - 03.2022
Bachelor of Science - Graphic Design
Full Sail University
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