Dearren Young
Shannon,Mississippi
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
8
8
years of professional experience
Work History
Intake Receptionist
All Star Cleaners
Tupelo , MS
2023.08 - Current
- Maintained customer service standards by greeting and assisting customers with their orders.
- Inspected finished items for stains, tears or other imperfections before packaging them for delivery.
- Prepared invoices for completed orders based on customer requirements.
Hairstylist
Crownservices
Tupelo , MS
2023.05 - Current
- Worked collaboratively with colleagues to achieve common goals.
- Maintained cleanliness of work station by sanitizing tools and equipment between uses.
- Attended trade shows and educational seminars to stay up-to-date on current trends in hairstyling.
- Assisted other stylists with busy periods in the salon.
- Managed cash register transactions during checkout process.
Teller
Renesant Bank
Tupelo , MS
2018.11 - 2020.05
- Provided exceptional customer service while accurately processing routine transactions.
- Performed daily reconciliation of teller drawer within established limits.
- Maintained confidentiality of all customer records and information according to company policies.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Researched discrepancies between actual cash amounts and records of transactions for accuracy.
- Maintained accurate records of all transactions for compliance purposes.
Customer Service Representative
Crescent Memorial Park
Tupelo , MS
2016.02 - 2019.11
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Conducted regular follow-up calls with customers after resolving their issues.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained a high level of professionalism when dealing with difficult customers.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Education
High School Diploma -
Shannon High School
Shannon, MS2012-05
Skills
- Appointment Scheduling
- Billing Procedures
- File Maintenance
- Cultural Sensitivity
- Document Management
- Data Entry
Timeline
Intake Receptionist
All Star Cleaners
2023.08 - Current
Hairstylist
Crownservices
2023.05 - Current
Teller
Renesant Bank
2018.11 - 2020.05
Customer Service Representative
Crescent Memorial Park
2016.02 - 2019.11
High School Diploma -
Shannon High School
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