Dynamic and reliable individual with experience in leadership, operations, and childcare. Proven ability to train and develop teams, improves productivity, and maintain high standards of customer service. Skilled in child development, behavior management, and creating structured, engaging environments that support learning and growth. Strong communicator known for adaptability, organization, and building positive relationships across diverse settings.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Round Table Pizza
Rancho Santa Margarita, CA
07.2020 - Current
Led team in daily operations, ensuring adherence to quality and service standards.
Trained and mentored staff, enhancing productivity and customer service skills.
Implemented inventory management systems, reducing waste and optimizing stock levels.
Developed staff schedules to align with peak business hours for efficiency.
Completed store opening and closing procedures and balanced tills.
Maintained a clean and organized work environment, ensuring safety standards were met consistently.
Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
Kept employees operating productively and working on task to meet business and customer needs.
Trained new employees on company policies, procedures, and best practices for optimal performance.
Childcare Provider
Private Family
Rancho Santa Margarita, CA
04.2022 - 10.2025
Developed engaging activities to help children learn and grow.
Enhanced child development by implementing age-appropriate educational activities and playtime.
Encouraged physical activity with outdoor excursions like visits to local parks or nature walks around the neighborhood.
Monitored children's development and discussed observations with parents.
Provided emotional support to children by actively listening and offering guidance when needed.
Served as a positive role model for children in my care by exhibiting patience, kindness, and a strong work ethic on a daily basis.
Encouraged positive behavior by setting clear expectations and providing consistent discipline.
Improved language skills in young learners through engaging interactive games.
Collaborated with parents to develop strategies for addressing behavioral issues or developmental concerns in their children.