Caedmon Hoffman
Carson City,NV
Summary
Has background in customer service and team leadership. Proven ability to enhance operational efficiency, resolve customer inquiries, and train staff on procedures and protocols. skilled at coordinating schedules and has a willingness and drive to learn and improve on requirements.
Overview
3
3
years of professional experience
Work History
Barista
Dutch Bros
Carson City , NV
06.2024 - Current
- Resolved customer inquiries and complaints effectively to improve service quality.
- Trained new employees procedures and safety protocols, ensuring compliance.
- Supervised team members during shifts to enhance operational efficiency.
- Guided and supported team members during shifts.
- Coordinated shift schedules to optimize staff coverage and maintain workflow.
- Implemented best practices for teamwork and communication among staff members.
- Monitored equipment usage to ensure proper functioning and maintenance.
Outside Service Staff Member
Duncan Golf Management
Carson City, Nevada
10.2023 - 03.2024
- Maintained cleanliness and organization of outdoor service areas and equipment.
- Assisted in setting up and breaking down events at the golf facility.
- Provided information about courses, services, and amenities to guests and members.
- Trained new staff on standard procedures and customer service expectations.
Education
GED -
Western Nevada College
Carson City, NV08-2026
Skills
- Customer service
- Employee training
- Team leadership
- Operational management
- Problem solving
- Shift management
Timeline
Barista
Dutch Bros
06.2024 - Current
Outside Service Staff Member
Duncan Golf Management
10.2023 - 03.2024
GED -
Western Nevada College