August Colvin
Martinsburg,WV
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
2
2
years of professional experience
Work History
Store Associate
Harbor Freight
Martinsburg, WV
01.2024 - Current
- Welcome customers when they enter
- Handle check-out transactions and provide instructions when needed
- Help guide or locate items a customer is looking for
- Provide problem solving solutions that align with store policy
- Help customers with heavy loads to their vehicles
- Keep updated inventory to give customers and co-workers precise answers of on-hand counts
- Keep a clean and organized environment by completing daily cleaning tasks
- Money counting and handling
- Unload weekly truck deliveries
- Stock new merchandise and make sure all merchandise is organized as I go
- Preform both opening and closing procedures
Store Associate
PetSmart
Frederick, MD
09.2022 - 01.2024
- Greet customers
- Handle check-out, return, and exchange transactions
- Give advice on products when asked
- Know merchandise locations to direct customers
- Unload truck merchandise deliveries
- Prepare new enclosures for incoming animal shipments
- Keep both the front of the store clean as well as the animal enclosures
- Take care of sick animals as the vet instructs
- Track recovery process of sick animals
- Help customers set up new encloses for their new pets
- Preform opening morning routine for animals
- Communicate with co-workers about animal concerns and schedule vet visits when needed
Education
High School Diploma -
Martinsburg High School
Martinsburg, WV05-2021
Skills
- Customer service
- Phone etiquette
- Consistent organization
- Store cleanliness maintenance
- Team collaboration
- Conflict resolution
- Punctual time management
- Clear communication skills
Accomplishments
- I've been voted by co-workers and management as employee of the month 3 times now in the past year. It's a small honorary roll, but it's nice my fellow staff consistently think of me collectively.
References
References available upon request.
Timeline
Store Associate
Harbor Freight
01.2024 - Current
Store Associate
PetSmart
09.2022 - 01.2024
High School Diploma -
Martinsburg High School
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