C'Ahra Turner
Las Vegas
Summary
I am looking for employment where I can grow and use my skills.
Hardworking and passionate job seeker with strong organizational skills eager and ready to help team achieve company goals.
Overview
11
11
years of professional experience
Work History
Receptionist
Centennial Hills Animal Hospital
Las Vegas, NV
- Answered busy office phones
- Scheduled/confirmed appointments
- Greeted patients; handled cash/credit transactions
Team Member
Tropical Smoothie Café
Las Vegas, NV
- Assisted with setting up new store
- Greeted and assisted customers; handled cash and credit transactions
- Trained new staff members
Customer Service Representative
CLEAR
Las Vegas, NV
03.2026 - 06.2026
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Representative
Ascensus Retirement Services
Las Vegas, NV
11.2025 - 01.2026
- Collaborated with logistics teams to facilitate smooth order dispatch and delivery processes.
- Documented customer feedback to drive improvements in service quality and product offerings.
- Maintained knowledge of products and services to provide accurate information to customers.
- Implemented process improvements that enhanced operational efficiency within the customer service department.
Customer Service Representative
Freedom Forever Solar
Las Vegas, NV
12.2024 - 04.2025
- Resolved customer inquiries through effective communication and problem-solving skills.
- Processed orders accurately using company-specific software to ensure timely fulfillment.
- Assisted in training new team members on best practices for customer service excellence.
- Managed customer accounts, ensuring up-to-date information and prompt resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Sales Associate
Hilton Grand Vacations
Las Vegas, NV
11.2024 - 12.2024
- Outbound calls to promote sales/vacation packages
Fire Communications Specialist
The City of Las Vegas
12.2023 - 06.2024
- 911 Dispatcher
Customer Care Representative
Sprint
Las Vegas, NV
10.2018 - 03.2019
- Handled busy office phones
- Answered questions on accounts
- Handled complaints and concerns
Technical Support Specialist
Sykes
Las Vegas, NV
04.2018 - 09.2018
- Answered busy office phones
- Answered questions regarding Playstation gaming systems
- Handled complaints, payments and provided information on sales
File Clerk
CCMC
Las Vegas, NV
02.2018 - 04.2018
- Responsible for scanning all homeowner files
- Responsible for sorting files back in alphabetical order
- Answered phones
Customer Service Representative
Ship My Order
Las Vegas, NV
08.2017 - 01.2017
- Answered busy office phones
- Placed orders; received payments
- Technical support on products; upselling
Sales Associate
YUMZ Gourmet Frozen Yogurt
Las Vegas, NV
01.2015 - 06.2016
- Greeted and assisted customers
- Handled cash and credit payments
- Stocked inventory, cleaned and closed store
Education
Diploma - General Academics
Arbor View High School
Las Vegas, NV06-2013
Diploma - Human Services
UNLV
Las Vegas, NV06-2016
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- File management
- Documentation and reporting
- Typing speed
- Technical support
- Front desk operations
- Calm demeanor
- Relay hearing-impaired calls
- Positive and professional
- Customer service
- Attention to detail
- Problem-solving
- Punctual and reliable
- Call answering and routing
- Payment processing
- Team collaboration
- Courteous and professional
- Computer proficiency
Interests
I work well with others, multi-tasker, detailed oriented, enjoys challenges and I am a quick learner
Timeline
Customer Service Representative
CLEAR
03.2026 - 06.2026
Customer Service Representative
Ascensus Retirement Services
11.2025 - 01.2026
Customer Service Representative
Freedom Forever Solar
12.2024 - 04.2025
Sales Associate
Hilton Grand Vacations
11.2024 - 12.2024
Fire Communications Specialist
The City of Las Vegas
12.2023 - 06.2024
Customer Care Representative
Sprint
10.2018 - 03.2019
Technical Support Specialist
Sykes
04.2018 - 09.2018
File Clerk
CCMC
02.2018 - 04.2018
Customer Service Representative
Ship My Order
08.2017 - 01.2017
Sales Associate
YUMZ Gourmet Frozen Yogurt
01.2015 - 06.2016
Receptionist
Centennial Hills Animal Hospital
Team Member
Tropical Smoothie Café
Diploma - Human Services
UNLV
Diploma - General Academics
Arbor View High School