Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

C'Ahra Turner

Las Vegas

Summary

I am looking for employment where I can grow and use my skills.

Hardworking and passionate job seeker with strong organizational skills eager and ready to help team achieve company goals.

Overview

11
11
years of professional experience

Work History

Receptionist

Centennial Hills Animal Hospital
Las Vegas, NV
  • Answered busy office phones
  • Scheduled/confirmed appointments
  • Greeted patients; handled cash/credit transactions

Team Member

Tropical Smoothie Café
Las Vegas, NV
  • Assisted with setting up new store
  • Greeted and assisted customers; handled cash and credit transactions
  • Trained new staff members

Customer Service Representative

CLEAR
Las Vegas, NV
03.2026 - 06.2026
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Customer Service Representative

Ascensus Retirement Services
Las Vegas, NV
11.2025 - 01.2026
  • Collaborated with logistics teams to facilitate smooth order dispatch and delivery processes.
  • Documented customer feedback to drive improvements in service quality and product offerings.
  • Maintained knowledge of products and services to provide accurate information to customers.
  • Implemented process improvements that enhanced operational efficiency within the customer service department.

Customer Service Representative

Freedom Forever Solar
Las Vegas, NV
12.2024 - 04.2025
  • Resolved customer inquiries through effective communication and problem-solving skills.
  • Processed orders accurately using company-specific software to ensure timely fulfillment.
  • Assisted in training new team members on best practices for customer service excellence.
  • Managed customer accounts, ensuring up-to-date information and prompt resolution of issues.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Sales Associate

Hilton Grand Vacations
Las Vegas, NV
11.2024 - 12.2024
  • Outbound calls to promote sales/vacation packages

Fire Communications Specialist

The City of Las Vegas
12.2023 - 06.2024
  • 911 Dispatcher

Customer Care Representative

Sprint
Las Vegas, NV
10.2018 - 03.2019
  • Handled busy office phones
  • Answered questions on accounts
  • Handled complaints and concerns

Technical Support Specialist

Sykes
Las Vegas, NV
04.2018 - 09.2018
  • Answered busy office phones
  • Answered questions regarding Playstation gaming systems
  • Handled complaints, payments and provided information on sales

File Clerk

CCMC
Las Vegas, NV
02.2018 - 04.2018
  • Responsible for scanning all homeowner files
  • Responsible for sorting files back in alphabetical order
  • Answered phones

Customer Service Representative

Ship My Order
Las Vegas, NV
08.2017 - 01.2017
  • Answered busy office phones
  • Placed orders; received payments
  • Technical support on products; upselling

Sales Associate

YUMZ Gourmet Frozen Yogurt
Las Vegas, NV
01.2015 - 06.2016
  • Greeted and assisted customers
  • Handled cash and credit payments
  • Stocked inventory, cleaned and closed store

Education

Diploma - General Academics

Arbor View High School
Las Vegas, NV
06-2013

Diploma - Human Services

UNLV
Las Vegas, NV
06-2016

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Verbal and written communication
  • Customer/Client relations
  • File management
  • Documentation and reporting
  • Typing speed
  • Technical support
  • Front desk operations
  • Calm demeanor
  • Relay hearing-impaired calls
  • Positive and professional
  • Customer service
  • Attention to detail
  • Problem-solving
  • Punctual and reliable
  • Call answering and routing
  • Payment processing
  • Team collaboration
  • Courteous and professional
  • Computer proficiency

Interests

I work well with others, multi-tasker, detailed oriented, enjoys challenges and I am a quick learner

Timeline

Customer Service Representative

CLEAR
03.2026 - 06.2026

Customer Service Representative

Ascensus Retirement Services
11.2025 - 01.2026

Customer Service Representative

Freedom Forever Solar
12.2024 - 04.2025

Sales Associate

Hilton Grand Vacations
11.2024 - 12.2024

Fire Communications Specialist

The City of Las Vegas
12.2023 - 06.2024

Customer Care Representative

Sprint
10.2018 - 03.2019

Technical Support Specialist

Sykes
04.2018 - 09.2018

File Clerk

CCMC
02.2018 - 04.2018

Customer Service Representative

Ship My Order
08.2017 - 01.2017

Sales Associate

YUMZ Gourmet Frozen Yogurt
01.2015 - 06.2016

Receptionist

Centennial Hills Animal Hospital

Team Member

Tropical Smoothie Café

Diploma - Human Services

UNLV

Diploma - General Academics

Arbor View High School