Accomplished operations leader managing Player Services, cage operations, and guest services while ensuring regulatory compliance. Directs staffing, financial controls, and training initiatives to enhance operational performance. Expertise in improving efficiency, reinforcing compliance, and cultivating high-performing teams in dynamic environments.
Led, coached, and developed team of supervisors, representatives, cashiers, bankers, and count room personnel, overseeing staffing levels, scheduling, training, and performance management to enhance service quality
Ensure compliance with gaming regulations, Title 31 requirements, internal control procedures, audit standards, and company policies
Managed departmental cash operations, ensuring bankroll accountability, cage security, cash flow monitoring, and adherence to operational controls
Partnered with casino leadership and departments to align with business objectives, enhance guest engagement, and uphold a secure, compliant gaming environment