Caiden Hayes
Colorado Springs,CO
Summary
Reliable shift leader with a background in cafe and restaurant operations. Proficient staff training, work delegation, and maintaining food safety and sanitation standards. Focused on supporting efficient shifts, positive guest service, and strong team performance.
Overview
3
3
years of professional experience
Work History
Shift Leader
Tropical Smoothie Cafe
Colorado Springs, Colorado
02.2026 - 07.2026
- Supervised Tropical Smoothie Cafe shift operations and assigned crew tasks.
- Prepared smoothies, wraps, flatbreads, and bowls following cafe recipes.
- Operated POS system for orders, payments, and register balancing.
- Trained team members on service steps and station procedures.
- Monitored food safety, sanitation, and cleanliness across work areas.
- Resolved guest concerns and supported friendly Tropical Smoothie Cafe service.
- Managed opening and closing duties for shift readiness.
- Restocked ingredients, supplies, and equipment for smooth cafe operations.
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Adhered to all health code regulations while preparing food items for customers.
- Assisted general manager with operations game plan and company initiatives implementation.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Performed basic maintenance tasks such as changing light bulbs or replacing broken equipment parts as needed.
Host/Lead Busser
redlobster
Colorado Springs, Colorado
09.2023 - 11.2025
- Greeted guests at host stand with warm Red Lobster welcome
- Managed waitlist and communicated accurate seating times to guests
- Seated parties using table rotation and dining room flow
- Answered phones and handled reservation requests with courtesy
- Coordinated with servers and managers for smooth table assignments
- Maintained clean, organized lobby and guest entrance areas
- Assisted to-go guests with order pickup and directions
- Resolved guest concerns calmly and supported busy front-of-house service
- Greeted guests and gathered information to seat groups or place on waitlist.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Took reservations over phone and in person.
- Managed incoming calls during busy shifts.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Provided customers with accurate wait times and monitored waiting list.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Contributed to team efforts by accomplishing related tasks as needed.
- Assisted servers in seating guests by escorting them to their tables.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Processed payments from customers using a POS system.
- Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Monitored dining area to assess server capacity and estimate wait times.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Managed guest expectations by relaying information regarding hours, wait times, and specials.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Performed regular restroom checks to restock supplies and handle minor cleaning.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Distributed menus to guests, led to tables and gave initial information about service staff or specials.
- Stocked server areas with supplies before, during and after shifts.
Education
High School Diploma -
Sand Creek Highschool
Colorado Springs, CO05-2025
Skills
- POS operation
- Team leadership
- Problem solving
- Staff training and development
- Team supervision
- Training assistance
- Assigning work
- Shift leadership
References
References available upon request.
Timeline
Shift Leader
Tropical Smoothie Cafe
02.2026 - 07.2026
Host/Lead Busser
redlobster
09.2023 - 11.2025
High School Diploma -
Sand Creek Highschool