Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Caiden Sloan

Hilton

Summary

At Walmart, I excelled as a Team Lead and Online Personal Shopper, enhancing team performance and customer satisfaction through strategic planning and exceptional service. Skilled in conflict resolution and performance improvement, I fostered a culture of excellence and inclusion, significantly contributing to achieving business goals and building loyal client relationships.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Team Lead

Walmart
03.2023 - Current
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
  • Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
  • Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
  • Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decisionmaking.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Online Personal Shopper

Walmart
02.2021 - 03.2023
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Worked productively with customers to meet order requirements and service expectations.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Tracked substitutions and informed customers of changes.
  • Demonstrated a keen eye for detail in selecting high-quality products that met customers'' exact specifications.
  • Developed loyal client relationships through excellent communication skills and a genuine commitment to fulfilling their shopping needs.
  • Collaborated with fellow personal shoppers to exchange insights and best practices for maximizing client satisfaction.
  • Provided exceptional customer service by promptly addressing inquiries, concerns, and feedback from clients.

Education

High School Diploma -

Hilton High School
Hilton, NY
06.2022

Skills

  • Attention to detail
  • Conflict resolution
  • Customer focus
  • Coaching and mentoring
  • Performance monitoring
  • Performance improvement
  • Process improvement
  • Complaint resolution
  • Diversity and inclusion
  • Trend tracking
  • Employee training
  • Task delegation
  • Deadline management
  • Strategic planning
  • Problem-solving
  • Team supervision
  • Goal setting
  • Giving constructive feedback

Certification

• License To Operate


• License To Lead

Timeline

Team Lead

Walmart
03.2023 - Current

Online Personal Shopper

Walmart
02.2021 - 03.2023

High School Diploma -

Hilton High School

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Caiden Sloan