Caila Carlson
Lincoln,NE
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Server
LNK Grill Crafts and Drafts
08.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Intern
Juvenile Justice Institute
05.2024 - 08.2024
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Server
Applebee's Neighborhood Grill & Bar
10.2022 - 08.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Beverage Cart Attendant
Shadow Ridge Country Club
05.2022 - 08.2022
- Greeted guests and inquired into beverage choices.
- Established rapport with customers by providing friendly and attentive service.
- Restocked, organized and ordered products for beverage cart to maintain optimum inventory.
- Operated POS system to facilitate cash and credit transactions and refunds.
Barista
Scooter's Coffeehouse
07.2020 - 08.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
Cashier
Hy-Vee Grocery Store
12.2018 - 01.2020
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Learned duties for various positions and provided backup at key times.
Education
No Degree - Criminal Justice
University of Nebraska - Lincoln
Lincoln, NE05.2025
Skills
- Active Listening
- Hospitality Service Expertise
- Server Training
- High-Energy and Stamina
- Time Management
- Menu Memorization and Presentation
- Guest Relations Management
- Adaptable and Flexible
- Critical Thinking
Relationship Management
Timeline
Intern
Juvenile Justice Institute
05.2024 - 08.2024
Server
LNK Grill Crafts and Drafts
08.2023 - Current
Server
Applebee's Neighborhood Grill & Bar
10.2022 - 08.2023
Beverage Cart Attendant
Shadow Ridge Country Club
05.2022 - 08.2022
Barista
Scooter's Coffeehouse
07.2020 - 08.2022
Cashier
Hy-Vee Grocery Store
12.2018 - 01.2020
No Degree - Criminal Justice
University of Nebraska - Lincoln
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