Caileigh Pratt
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
2
2
years of professional experience
Work History
SHIFT LEADER
Chick-fil-A
12.2022 - Current
- Enforced company policies and regulations with employees
- Managed time efficiently in order to complete all tasks within deadlines
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Janitor
West Chester University
06.2022 - 08.2022
- Improved facility cleanliness by performing daily maintenance tasks such as sweeping, mopping, and vacuuming.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
- Maintained a well-stocked inventory of cleaning supplies to ensure all necessary equipment was available for use.
Cashier
McDonald's
08.2020 - 02.2021
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Associate Of Business Administration -
Montgomery County Community College
Blue Bell, PA05.2024
Associate Of Business Administration -
Montgomery County Community College
Blue Bell, PA12.2024
Skills
- Operations Support
- Customer Service Management
- Problem-Solving
- Cash Handling
- Policy and Procedure Enforcement
- Staff Training and Development
- Interpersonal Relations
- Diplomatic and Fair
- Staff Supervision
- Quality Inspections
Timeline
SHIFT LEADER
Chick-fil-A
12.2022 - Current
Janitor
West Chester University
06.2022 - 08.2022
Cashier
McDonald's
08.2020 - 02.2021
Associate Of Business Administration -
Montgomery County Community College
Associate Of Business Administration -
Montgomery County Community College
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