Cailyn Burke
Avon Lake,OH
Summary
Proven leader with extensive experience at Pacific Bells LLC, adept in team oversight and time management. Excelled in elevating operational efficiency and staff productivity, demonstrating a keen ability to review data and train teams. Achieved significant improvements in customer satisfaction and inventory control, showcasing a blend of strong relationship-building and leadership skills.
Overview
7
7
years of professional experience
Work History
General Manager
Pacific Bells LLC
Avon Lake, OH
02.2024 - Current
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Guided management and supervisory staff to promote smooth operations.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Created schedules and monitored payroll to remain within budget.
- Prepared staff work schedules and assigned team members to specific duties.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Recruited, interviewed and hired qualified staff for open positions.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Assisted with customer requests and answered questions to improve satisfaction.
Assistant General Manager
Pacific Bells LLC
Avon Lake, OH
09.2021 - 02.2024
- Coordinated with the General Manager to develop and implement strategic plans.
- Monitored inventory levels and placed orders for new stock as needed.
- Identified customer needs and delivered relevant product solutions and promotions.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Oversaw daily operations, ensuring efficiency and compliance with company standards.
- Monitored progress by establishing plans, budgets and measuring results.
- Performed administrative tasks such as filing paperwork, preparing documents.
- Maintained accurate records of employee attendance, payroll information, sales figures.
- Prepared staff work schedules and assigned team members to specific duties.
Shift Leader
Pacific Bells LLC
Avon, OH
11.2017 - 08.2021
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Coached team members to increase productivity and reduce workplace accidents.
- Maintained cleanliness and organization of the work area to uphold company standards.
- Resolved customer complaints promptly to maintain a high level of satisfaction.
- Implemented strategies to take advantage of new opportunities.
- Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Handled emergency situations with composure and in accordance with company guidelines.
- Fostered a team-oriented environment to increase morale and productivity.
Education
Associate of Arts -
Lorain County Community College
Elyria, OHSkills
- Time management
- Team player
- Data review
- Supervision and training
- Deadline oriented
- Team oversight
- Relationship building
- Leadership
Timeline
General Manager
Pacific Bells LLC
02.2024 - Current
Assistant General Manager
Pacific Bells LLC
09.2021 - 02.2024
Shift Leader
Pacific Bells LLC
11.2017 - 08.2021
Associate of Arts -
Lorain County Community College
Similar Profiles
Connor MargoConnor Margo
General Manager at Pacific BellsGeneral Manager at Pacific Bells
Yobana RomoYobana Romo
Service Crew Member at Taco Bell Pacific BellsService Crew Member at Taco Bell Pacific Bells
Sopheasith J. NgathSopheasith J. Ngath
Service and Food Champion at Pacific BellsService and Food Champion at Pacific Bells