Cailyn Senese
Houston,TX
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Asurion
Houston, TX
04.2021 - 05.2024
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Researched customer accounts for any discrepancies or outstanding payments.
- Developed and implemented strategies to meet sales quotas.
- Provided technical assistance to customers through phone, email and chat support.
Retention Customer Service Representative
AT&T
Houston, TX
07.2019 - 03.2021
- Verified customer information and processed orders accurately.
- Informed customers of deals and promotions.
- Utilized problem solving skills to resolve complex matters in a timely manner.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Inventory Manager
W.I.S Inernational
Houston , Texas
06.2014 - 03.2019
- Developed, implemented and maintained inventory control systems to ensure accurate record keeping.
- Ensured product quality and safety standards were met throughout the inventory process.
- Provided training sessions on proper use of WMS software applications for new personnel.
- Monitored inventories on computer to generate accurate reports.
Education
High School Diploma -
Elsik High School
Houston, TX05-2011
Skills
- Account updating
- Billing and collections procedures
- Technical Support
- Customer Service
- Inbound and Outbound Calling
- Consultative Sales
- De-Escalation Techniques
- Multi-Task Management
Timeline
Customer Service Representative
Asurion
04.2021 - 05.2024
Retention Customer Service Representative
AT&T
07.2019 - 03.2021
Inventory Manager
W.I.S Inernational
06.2014 - 03.2019
High School Diploma -
Elsik High School
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