Cain Roldan
Garland,TX
Summary
Dynamic leader with proven expertise in team leadership and customer service at Fisher Investment. Enhanced team productivity by implementing efficient workflows and setting clear expectations. Excelled in money handling, reducing discrepancies and increasing accuracy. Committed to fostering positive work environments and improving customer satisfaction through effective solutions and timely responses.
Overview
17
17
years of professional experience
Work History
Assistant Manager
Guapitos/Cfm
Garland, TX
01.2014 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Supervisor
Fisher Investment
Plano, TX
12.2021 - 2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Bartender
Eastern Hill Country Club
Garland, TX
02.2009 - 2014
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
Major
Garland High School
Garland, TX03.2003
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
Languages
Spanish
Native or Bilingual
Timeline
Supervisor
Fisher Investment
12.2021 - 2023
Assistant Manager
Guapitos/Cfm
01.2014 - Current
Bartender
Eastern Hill Country Club
02.2009 - 2014
Major
Garland High School