CAIRA GRAVES
Kannapolis,NC
Summary
Detail-oriented healthcare professional with 5+ years of experience in medical information, customer service, and data management. Skilled in HIPAA compliance, database administration, and handling sensitive patient communications. Proven ability to thrive in remote environments. Seeking a full-time remote position where I can support patient care and organizational efficiency.
Overview
7
7
years of professional experience
Work History
Medical Information Associate I
Thermo Fisher Scientific
Remote
10.2022 - 04.2025
- Provided technical and medical information, handling adverse event and product complaint intake.
- Responded to inquiries via phone, email, and mail while adhering to FDA, GCP, and HIPAA compliance.
- Documented case data accurately and collaborated across departments to resolve complex issues.
- Demonstrated proficiency in remote work environments using secure communication tools.
Business Representative
Charter Communications (Spectrum)
Charlotte, NC
02.2022 - 10.2022
- Handled high-volume inbound calls, resolving service, product, and billing concerns.
- Promoted customer retention by clearly explaining services and offering product solutions.
- Maintained a professional and empathetic tone to deliver top-tier customer satisfaction.
Data Specialist
Child Care Resources Inc.
Charlotte, NC
01.2020 - 02.2022
- Developed and maintained databases to streamline reporting and data tracking for providers.
- Verified and managed public and private data, ensuring high accuracy and compliance.
- Supported survey distribution and documentation while following strict data protection protocols.
Administrative Assistant
Child Care Resources Inc.
Charlotte, NC
02.2018 - 02.2022
- Managed office communications, scheduling, and documentation workflows.
- Delivered excellent customer service via phone, email, and in-person support.
- Maintained records, organized files, and supported inventory tracking.
Education
Associate of Arts - Culinary Arts
The Art Institute of Raleigh
Durham, NCAssociate of Arts -
Piedmont Community College
Roxboro, NCHigh School Diploma -
Person High School
Roxboro, NC01.2010
Skills
- Information management
- HIPAA regulations
- Remote work tools (Zoom, Teams, Outlook)
- Regulatory compliance
- Data collection & analysis
- CRM systems (Salesforce, Zendesk)
- Customer service
- Medical terminology
- Database administration
- Quality control monitoring
- EMR/EHR familiarity
- Attention to detail
Timeline
Medical Information Associate I
Thermo Fisher Scientific
10.2022 - 04.2025
Business Representative
Charter Communications (Spectrum)
02.2022 - 10.2022
Data Specialist
Child Care Resources Inc.
01.2020 - 02.2022
Administrative Assistant
Child Care Resources Inc.
02.2018 - 02.2022
Associate of Arts - Culinary Arts
The Art Institute of Raleigh
Associate of Arts -
Piedmont Community College
High School Diploma -
Person High School