Caira Howard
Inkster
Summary
Detail-oriented professional with strong troubleshooting skills and effective communication. Experienced in assessing client eligibility and managing customer inquiries, committed to enhancing client satisfaction and ensuring compliance with program requirements.
Overview
1
1
year of professional experience
Work History
Eligibility Specialist
Michigan Department of Health and Human Services
Detroit, MI
05.2026 - Current
- Assessed client eligibility for health programs based on state guidelines and regulations.
- Processed applications and documentation to ensure compliance with program requirements.
- Communicated effectively with clients to gather information and resolve inquiries.
- Reviewed case files to maintain accuracy in client records and services provided.
Customer Service Representative
Teleperformance
Memphis, TN
11.2025 - 04.2026
- Worked remotely as a call center representative for Alabama Power
- Responded promptly to customer inquiries, resolving issues efficiently and enhancing satisfaction levels.
- Addressed billing issues and handled payment arrangements
- Responded to power shut offs and guided customers through restoration process
- Performed troubleshooting to address technical issues
- Collaborated with team members to streamline communication processes, improving response times for customer queries.
Substitute Teacher
Delta T Group
Detroit, MI
09.2025 - 11.2025
- Provided services to grades prekindergarten-8th grade to schools across Metro Detroit
- Managed classroom behavior to create a positive and productive learning environment
- Identified and addressed learning barriers
- Adapted instructional methods to meet diverse student needs and learning styles.
- Managed classroom behavior to create a positive and productive learning environment.
- Collaborated with teachers and staff to support academic objectives and school initiatives.
Education
BBA - Business Administration
Strayer University
Herndon, VA02-2022
Medical Assisting - Medical Assistant
Everest Institute
Detroit, MI07-2013
High School Diploma -
Annapolis High School
Dearborn Heights, MI06-2011
Skills
- Microsoft office
- Communication skills
- Adaptability
- Regulatory compliance
- Troubleshooting
- Flexibility
- Client engagement
Timeline
Eligibility Specialist
Michigan Department of Health and Human Services
05.2026 - Current
Customer Service Representative
Teleperformance
11.2025 - 04.2026
Substitute Teacher
Delta T Group
09.2025 - 11.2025
BBA - Business Administration
Strayer University
Medical Assisting - Medical Assistant
Everest Institute
High School Diploma -
Annapolis High School