Summary
Overview
Work History
Education
Skills
Timeline
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Caira Webb

Jacksonville,Fl

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

8
8
years of professional experience

Work History

Family Care Services Coordinator

Clinical Consulting Associates /Traveler
10.2021 - Current
  • Assist OPOs obtain necessary authorization and medical/ social history for potential donors
  • Obtain necessary clinical information to assess donor suitability
  • Provide donor families with emotional support and resources to help navigate the donation process
  • Quickly adapt to different systems, processes, and protocols in place for each OPO.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality donor family care.
  • Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.

Family Care Specialist

One Legacy
02.2021 - 10.2021
  • Obtained necessary authorization and medical/ social history for potential donors
  • Obtained necessary clinical information to assess donor suitability
  • Provided donor families with emotional support and resources to help navigate the donation process
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality donor family care.
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
  • Enhanced donor family satisfaction through consistent communication, proactive problem-solving, and compassionate care.

Family Care Coordinator

One Legacy
11.2019 - 02.2021
  • Communicated with families to obtain authorization for tissue donation
  • Answered/ documented all incoming calls, including incoming organ/tissue referrals
  • Educated potential donor families about the process for tissue donation
  • Obtained necessary donor medical and social history information via the donor risk assessment interview (DRAI)
  • Enhanced donor satisfaction by efficiently coordinating organ donor pick-ups and dropoffs.

Care Coordinator II

24 Hr HomeCare
07.2018 - 10.2019
  • Provided excellent customer service in a fast paced environment with heavy call volume
  • Assisted with weekly payroll and billing discrepancies
  • Facilitated appointments and transportation for patients, streamlining access to essential medical services.
  • Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
  • Collaborated with interdisciplinary teams to provide comprehensive, patient-centered care.
  • Provided emotional support for patients and families during difficult times, fostering resilience and coping skills.

Junior Clinic Manager

Massage Envy Spa
05.2016 - 07.2018
  • Established a welcoming atmosphere for guests through exceptional customer service interactions from arrival to departure.
  • Managed activities related to staff training, treatment procedures, inventory management and marketing.
  • Successfully negotiated client contract renewals to create increased revenue.
  • Demonstrated excellent leadership skills in managing a diverse team of professionals and support staff.
  • Trained and mentored staff members to achieve optimal performance levels and maintain high standards of service.
  • Generated reports to track spa performance and make recommendations for improvement.
  • Assisted with payroll processes, adhering to budget guidelines while maintaining adequate staffing levels at all times.

Education

Bachelor of Science - Health Promotion, Minor in Business Management

California State Polytechnic University
Pomona, CA
12.2017

Skills

  • Recordkeeping
  • MS Office
  • Medical Terminology
  • Staff Management
  • Scheduling and Calendar Management
  • Resource Allocation
  • Multitasking and Organization
  • Problem Solving

Timeline

Family Care Services Coordinator

Clinical Consulting Associates /Traveler
10.2021 - Current

Family Care Specialist

One Legacy
02.2021 - 10.2021

Family Care Coordinator

One Legacy
11.2019 - 02.2021

Care Coordinator II

24 Hr HomeCare
07.2018 - 10.2019

Junior Clinic Manager

Massage Envy Spa
05.2016 - 07.2018

Bachelor of Science - Health Promotion, Minor in Business Management

California State Polytechnic University

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Caira Webb