Cairo Nora
Madison,Alabama
Summary
I am a strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. I am independent decision-making skills and sound judgment to positively impact company success. With skills in customer service, office management and administrative support, I remain professional in all situations. I am well versed in social media an content creation and analytics.
Overview
3
3
years of professional experience
Work History
Front Office Manager
Everyday People Inc. Podiatry Service
Huntsville, AL
01.2021 - 04.2024
- Scheduling patients for appointments
- Ensuring payments for prescriptions and treatments
- Assisting with moving medical instruments
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Coached employees through day-to-day work and complex problems.
- Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
Education
Bachelor of Arts - Music Production
Oakwood University
Huntsville, AL05.2026
J.D. - Pre-Law
Oakwood University
Huntsville, AL05.2026
Skills
- Proficient in Social Media Management and Promotion
- Adaptive technology integration
- Technology usage monitoring
- Marketing and funneling clients to increase sales
- Social Media and Online Presence
- Social Media Content Writing
- Marketing & Social Media Strategies
- Conducting email campaigns
- Advertising Campaign Design
- Online Advertising Management
- Promotional marketing and advertising
- Video Editing & Content Management Systems
Volunteer Experience
- Go Green Trash pick up and recycling, Community service hours to help clean up 6 neighborhoods.
- Homeless Shelter Visits each month with my church (Providing blankets, clothes, food, etc).
- Nursing home visits with my school (Singing to them, feeding them, and talking with them).
Hobbies and Interests
- Listening to and making music
- Playing football and volleyball
- I love the outdoors
- I enjoy learning new skills
Timeline
Front Office Manager
Everyday People Inc. Podiatry Service
01.2021 - 04.2024
Bachelor of Arts - Music Production
Oakwood University
J.D. - Pre-Law
Oakwood University