Caitlyn Oda
Kapolei,HI
Summary
Dynamic Sales Associate with proven expertise at GameStop, excelling in customer service and sales. Recognized for enhancing customer satisfaction through effective problem-solving and teamwork. Skilled in managing inventory and processing transactions accurately, contributing to a well-organized store environment and driving repeat business. Committed to delivering exceptional shopping experiences.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Sales Associate
GameStop
10.2020 - 09.2022
- Monitored inventory levels and communicated replenishment needs to management.
- Maintained clean, safe sales areas and followed store procedures consistently.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
Sales Associate
MiniQ
11.2022 - 10.2026
- Assisted customers with product selection, questions, and purchase decisions.
- Processed sales transactions accurately while maintaining organized checkout flow.
- Restocked merchandise and maintained attractive, well-organized display areas.
- Resolved customer concerns promptly to support positive shopping experiences.
- Balanced register duties with floor support during busy sales periods.
- Guided shoppers to products using strong item and store knowledge.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
High School Diploma -
Moanalua Highschool
Honolulu, HI05-2020
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Store opening and closing
- Sales expertise
- Upselling
Timeline
Sales Associate
MiniQ
11.2022 - 10.2026
Sales Associate
GameStop
10.2020 - 09.2022
High School Diploma -
Moanalua Highschool