Summary
Overview
Work History
Education
Skills
Sociomix
Languages
Timeline
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Caitlan Castle

Edmond,WV

Summary

Versatile English graduate with nearly eight years of retail experience, bringing strong communication, customer service, and problem-solving skills. I am skilled in multiple writing styles including APA, MLA, Technical Writing, and Creative Writing. Adaptable working in a team setting or independently.

Overview

9
9
years of professional experience

Work History

Associate

Patti's Hallmark
08.2022 - Current
  • Managed Store operations by: Opening and Closing the store and making sure operations were followed correctly
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Salesclerk

Stein Mart
06.2016 - 06.2020
  • Supported colleagues during busy periods, ensuring balanced workloads and efficient operations throughout the store.
  • Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Processed payments and returns with accuracy and efficiency.
  • Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.

Education

Bachelor of Arts - English, Arts in Communication

Oklahoma Christian University
Oklahoma City, OK
11.2023

Humanities - Humanities

Rose State College
Midwest City, OK
05.2019

Skills

  • Communication
  • Teamwork and Collaboration
  • Analysis
  • Customer Engagement
  • Cash Handling
  • Problem Solving
  • Technical Proficiency
  • Detail Oriented
  • Customer service

Sociomix

https://www.sociomix.com/u/caitlan24

Languages

Japanese
Elementary

Timeline

Associate

Patti's Hallmark
08.2022 - Current

Salesclerk

Stein Mart
06.2016 - 06.2020

Humanities - Humanities

Rose State College

Bachelor of Arts - English, Arts in Communication

Oklahoma Christian University

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Caitlan Castle